MARY FLOWER
Venice,CA
Summary
Customer Service specialist with good organizational skills and time management. Looking to join a team and help create a positive work environment.
Overview
9
9
years of professional experience
Work History
Manager
Dolcenero Gelato
Santa Monica, CA
10.2024 - Current
- Trained and mentored staff on operational procedures, enhancing team performance and efficiency.
- Fostered a positive work environment through effective communication and team-building initiatives.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Improved safety procedures to create safe working conditions for workers.
Donut Maker
Holey Grail Donuts
Santa Monica, CA
05.2023 - Current
- Crafted high-quality donuts using traditional recipes and innovative flavor combinations.
- Ensured consistency in product quality by adhering to strict preparation and cooking standards.
- Streamlined production processes, reducing waste while maintaining product excellence.
- Kept workstation and area around workstation neat and clean.
- Enhanced product quality by consistently monitoring dough preparation and ingredient ratios.
- Rotated product in coolers and freezers according to FIFO processes.
Customer Service/Cafe
Erewhon Market
Venice, California
10.2018 - 10.2023
- First and foremost, serve customers with a smile. Restock dry goods and containers for weighed food, follow recipes for pre-pack items and prepare pastries for display case. Not limited to these jobs.
Foodrunner/Server, Cashier
Groundwork Coffee
Venice, California
01.2018 - 03.2020
- Greet customers upon entry. Processed cash register transactions by inputting product costs and giving back change. Making espresso, coffee drinks and tea. Delivering food to customers at tables and counter. Bussing tables. Restocking self service condiment bar and fridge. Maintaining current dates on food items. Food prep for pre-pack grab and go items. Not limited to these jobs.
FOH Manager
Big Daddys Pizza
Venice, California
09.2016 - 10.2019
- Customer service, cashier, organizing schedule, order product for kitchen, food prep, make dough for pizza, make pizza, balance cash drawer at day end and banking. Not limited to these jobs.
Education
Associate of Arts - Art
Santa Monica College
Santa Monica, CaliforniaSkills
- Hygienic food handling
- Sanitation standards adherence
- Cleanliness standards
- Safety management systems
- Culinary sandwich crafting
- User engagement strategies
- Meal portioning
- Knife proficiency
- Food processing
- Clean work environment
- POS system administration
Timeline
Manager
Dolcenero Gelato
10.2024 - Current
Donut Maker
Holey Grail Donuts
05.2023 - Current
Customer Service/Cafe
Erewhon Market
10.2018 - 10.2023
Foodrunner/Server, Cashier
Groundwork Coffee
01.2018 - 03.2020
FOH Manager
Big Daddys Pizza
09.2016 - 10.2019
Associate of Arts - Art
Santa Monica College