Mary Fortenberry
Sevierville,TN
Summary
Customer-oriented Store Manager with 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
15
15
years of professional experience
Work History
Retail Store Manager
Ole Smoky Distillery
08.2016 - Current
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Managed store organization, maintenance, and purchasing functions.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Developed and implemented successful staff incentive programs to motivate employees.
- Approved regular payroll submissions for employees.
Assistant Store Manager
Ole Smoky Moonshine
08.2015 - 08.2016
- Assisted store manager in meeting standards for customer service and quality.
- Trained employees, monitored performance and conducted periodic reviews focused on continuous improvement.
- Implemented strategies focused on increasing store sales and customer satisfaction.
- Supported senior management in implementing and upholding store policies and procedures.
- Assisted Manager in interview process of prospective employees and provided feedback.
- Managed scheduling for store shifts to accomplish proper staffing.
- Optimized store displays and appearance via strategic merchandising.
- Completed routine store inventories.
Retail Supervisor
Ole Smoky Distillery
06.2012 - 08.2015
- Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
- Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Greeted customers and helped with product questions, selections, and purchases.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Mentored team members to enhance professional development and accountability in workplace.
- Trained team members in successful strategies to meet operational and sales targets.
Retail Supervisor
Oshkosh
04.2008 - 05.2012
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Coordinated merchandising displays, signage and sales enablement.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Created timely and accurate inventory, cash and production reports for senior managers.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Mentored new sales associates to contribute to store's positive culture
- Trained team members in successful strategies to meet operational and sales targets.
- Researched issues to obtain appropriate answers to customer inquiries.
Education
High School Diploma -
Covenant Christian Academy
Sevierville05.2005
Skills
- Training Management
- Quality Assurance
- Decision Making
- Business Leadership
- Recruitment, Hiring and staff management
- Policy Development and Enforcement
- Employee Motivation
- Improve Performance
- Retail Effectiveness
- Effective Working Relationships
- Scheduling Knowledge
- Customer Service
Timeline
Retail Store Manager
Ole Smoky Distillery
08.2016 - Current
Assistant Store Manager
Ole Smoky Moonshine
08.2015 - 08.2016
Retail Supervisor
Ole Smoky Distillery
06.2012 - 08.2015
Retail Supervisor
Oshkosh
04.2008 - 05.2012
High School Diploma -
Covenant Christian Academy
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