Mary Franchini
Lake Hiawatha,NJ
Summary
Dynamic professional with a proven track record at Provident Bank, adept in administrative support and customer service. Excelled in project management, ensuring high-quality results and fostering team collaboration. Demonstrated expertise in data analysis and customer relations, significantly enhancing operational efficiency and client satisfaction. Skilled in decision-making and performance improvements, committed to driving business success.
Overview
19
19
years of professional experience
Work History
AVP
Provident Bank
09.2024 - Current
- Managed projects efficiently, ensuring timely delivery and high-quality results.
- Streamlined communication channels between departments, facilitating better collaboration on projects across the organization.
- Developed and maintained strong relationships with clients, resulting in increased business opportunities.
Government Banking Specialist
Lakeland Bank
01.2019 - 08.2024
- Delivered exceptional customer service by assisting clients with banking transactions and inquiries.
- Resolved account discrepancies for improving accuracy and client trust.
- Enhanced operational efficiency with streamlined processes for daily banking activities.
- Supported customer retention by addressing concerns and providing tailored financial solutions.
- Improved satisfaction by educating clients on banking products and services.
- Ensured compliance with banking regulations by adhering to company policies during transactions.
- Provided guidance to clients on digital banking platforms to enhance user experience.
- Improved customer loyalty by resolving complaints promptly and professionally.
- Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
Office Assistant
Lakeland Bank
04.2010 - 01.2019
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
- Assisted in preparation of reports and presentations, which contributed to informed decision-making processes.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Compiled and analyzed data to produce reports.
- Informed and supported business leaders through consistent communication and administrative support duties.
Branch Secretary
Lakeland Bank
08.2005 - 04.2010
- Organized successful branch events and meetings to foster team-building and professional development opportunities for staff members.
- Supported branch manager in decision-making by preparing comprehensive reports on branch performance.
- Prepared meeting agendas, materials, minutes, ensuring all necessary documentation was distributed ahead of time for efficient discussion during meetings.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
A.S. - Business Administration
County College of Morris
Randolph Township, NJSkills
- Administrative support
- Report preparation
- Business administration
- Office management
- Data analysis
- Customer service
- Teamwork and collaboration
- Customer relations
- Performance improvements
- Decision-making
Timeline
AVP
Provident Bank
09.2024 - Current
Government Banking Specialist
Lakeland Bank
01.2019 - 08.2024
Office Assistant
Lakeland Bank
04.2010 - 01.2019
Branch Secretary
Lakeland Bank
08.2005 - 04.2010
A.S. - Business Administration
County College of Morris
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