MARY FREIBURG
West Chicago,IL
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
7
7
years of professional experience
Work History
Sterilizing Technician
Northwestern Medicine
Winfield, Il
07.2022 - Current
- Complied with strict sterilization protocols to ensure safety and hygiene for medical equipment
- Managed inventory and stocked supplies to ensure smooth operation in sterilization area
- Trained new staff on proper sterilization techniques and procedures
- Maintained documentation and records of sterilization processes for quality control purposes.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Replaced defective components or parts as needed.
- Tested and calibrated instruments to ensure accuracy and reliability of data.
Service Manager
Chipotle Mexican Grill
Saint Charles, Il
05.2018 - 05.2022
- Managed team of 15 service employees, ensuring efficient operations and customer satisfaction
- Implemented new training program resulting in 20% increase in team productivity
- Developed and implemented customer satisfaction survey, resulting in increased overall satisfaction
- Led team to achieve 95% customer retention rate through exceptional service and problem-solving skills.
- Conducted performance reviews and provided constructive feedback to staff members.
- Created standard operating procedures for all service functions.
- Resolved customer complaints quickly and effectively.
Barista
Starbucks
Bartlett, IL
05.2020 - 07.2020
- Stocked shelves with ingredients needed to make coffee drinks.
- Adhered to health department regulations concerning sanitation standards.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Librarian Assistant
MacMurray College
Jacksonville, Il
08.2017 - 05.2018
- Assisted patrons with locating and checking out library materials, provided reference services
- Cataloged and shelved new books and materials, maintained orderly library shelves
- Supported library staff with administrative tasks such as data entry and filing.
Education
Masters in Integrative Physiology -
Benedictine University
Lisle, IL05.2024
Bachelor's of Neuroscience -
Dominican University
River Forest, IL05.2023
Skills
- Attention to detail
- Infection control
- Inventory management
- Quality Control
- Team Training
- Written/Verbal Communication
- Works Well Under Pressure
- Multitasking and Organization
- Ability to work as a team
Timeline
Sterilizing Technician
Northwestern Medicine
07.2022 - Current
Barista
Starbucks
05.2020 - 07.2020
Service Manager
Chipotle Mexican Grill
05.2018 - 05.2022
Librarian Assistant
MacMurray College
08.2017 - 05.2018
Masters in Integrative Physiology -
Benedictine University
Bachelor's of Neuroscience -
Dominican University