Mary Galloway
Houston,TX
Summary
Industrious and enthusiastic Manager proven to consistently meet productivity goals and business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving customer issues to maximize satisfaction and meet targeted service level. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Adept individual with more than 25 years working as Manager for $5 million revenue-generating business. Determined and experienced in mentoring and challenging team members to meet and exceed company goals.
Overview
23
23
years of professional experience
Work History
Manager
Visible Changes Salons
Houston , Texas
12.1999 - Current
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
Education
Associate of Science - Business
Houston Community College
Downtown HoustonSkills
- Flexible and Adaptable
- Self-Motivated
- Teambuilding
- Analytical and Critical Thinking
- Teamwork and Collaboration
- Dependable and Responsible
- Attention to Detail
- Good Telephone Etiquette
- Excellent Communication
- Active Listening
- Multitasking Abilities
- Decision-Making
- Planning and Coordination
- Interpersonal Communication
Accomplishments
Manager of the Year 2016
Motivational Manager of the Year 2015
The High Performance Manager 2008
The Motivator Award 2005
The Courage Award 2006
Employee of the Year Award 2003
Assistant Manager of the Year Award 2001
Assistant Manager of the Year Award 2000
Director and developer of The Annual Fish and Fisherman Show Year 2000 until current.
Timeline
Manager
Visible Changes Salons
12.1999 - Current
Associate of Science - Business
Houston Community College