Mary Garcia
Markham,IL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency with a high focused on increasing revenues and expanding margins. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
General Manager
Crowne Plaza Chicago SW - Burr Ridge, IL
09.2021 - Current
- Managed by GF Hotels & Resorts
- 123 rooms; 6,100 sq ft of event/meeting space
- Restaurant The Sip & Savor
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
General Manager
Maverick Hotels & Restaurants
06.2019 - 08.2021
- Delta Hotels by Marriott Chicago Willowbrook, Willowbrook, IL
- 164 rooms
- 11,000 sqFt Event/meeting space
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
People Support & Operations Manager
Hyatt Place Hotels/Hyatt House
06.2019 - 09.2020
- Remote Task Force
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Controller & Human Resources Manager
Crowne Plaza SW Burr Ridge, IL
03.2019 - 06.2019
- 123 rooms
- 6.100 sqFt Event/meeting space
- Followed up with delinquent accounts to obtain funds and reduce aging balances.
- Managed by Chesapeake Hospitality March 2019
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
- Managed payroll data entry and processing for employees to comply with predetermined company guidelines.
Director of Operations
Hyatt Regency Lisle
05.2018 - 01.2019
- Rooms: 300
- 13,200 sq ft of event/meeting space
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
Front Office Manager
Crowne Plaza Chicago O’Hare
06.2011 - 06.2017
- 503 luxury rooms and 32 suites
- Restaurants (Chicago Fire Oven Pizza and Visibility Bar)
- 55K sqFt meeting/event space
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
Education
Bachelor of Science - Hotel And Restaurant Management
Acedemie Internationale De Management
Paris, France09.2001
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Training and Development
- Labor Cost Controls
- Process Improvements
- Strategic Planning
- Consistently meet goals
- Expense Control
Timeline
General Manager
Crowne Plaza Chicago SW - Burr Ridge, IL
09.2021 - Current
General Manager
Maverick Hotels & Restaurants
06.2019 - 08.2021
People Support & Operations Manager
Hyatt Place Hotels/Hyatt House
06.2019 - 09.2020
Controller & Human Resources Manager
Crowne Plaza SW Burr Ridge, IL
03.2019 - 06.2019
Director of Operations
Hyatt Regency Lisle
05.2018 - 01.2019
Front Office Manager
Crowne Plaza Chicago O’Hare
06.2011 - 06.2017
Bachelor of Science - Hotel And Restaurant Management
Acedemie Internationale De Management
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