Alexa Sandoval-Sanchez
Chicago,IL
Summary
Adept at managing high-volume front desk operations, I enhanced guest satisfaction at Crowne Plaza Chicago O'Hare through exceptional customer service and problem-solving skills. Fluent in Spanish, I effectively increased customer loyalty by personalizing service, coordinating with departments, and streamlining check-in processes, showcasing my ability to improve guest experiences and operations.
Overview
1
1
Certification
Work History
Front Desk Agent
Crowne Plaza Chicago O'Hare
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
Education
Lane Tech College Prep High School
Chicago, ILSkills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Time management
- Credit and cash payments
- Guest relations
- Guest accommodations
- POS systems
- Sales expertise
- Fluent in Spanish
Certification
CPR Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Agent
Crowne Plaza Chicago O'Hare
Lane Tech College Prep High School
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