Mary Garcia
Angleton,Texas
Summary
Experienced Office Management, Administration Professional, Data Entry Specialist and Claims Processor with 20+ years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Office Manager/Accountant/Dispatcher/Claims Processor
Garcia's Wrecker Service
03.2015 - Current
- Implemented automated systems for tracking client correspondence and data communications, improving operational accuracy and efficiency.
- Administered accurate bi-weekly payroll for three employees, maintaining compliance with company policies.
- Processed and addressed all incoming requests for information from clients and business partners to ensure timely support.
- Coordinated comprehensive appointment scheduling and itinerary management, ensuring seamless communication for clients and personnel.
- Developed and implemented optimized systems for managing payment collections and maintaining comprehensive accounts receivable records.
- Conducted thorough tracking and recording of expenses, alongside account reconciliations, to maintain integrity of financial records.
- Conducted candidate assessments and interviews to identify top talent for open roles.
- Implemented systematic approaches to ensure accuracy and accessibility of filing systems.
- Evaluated vehicle requirements and determined accurate charges for various destinations to ensure cost-effective transportation solutions.
- Conducted regular maintenance and reconciliation of bank accounts to uphold fiscal integrity.
- Advised clients on necessary documentation and procedures for filing insurance claims, enhancing overall customer experience.
- Oversaw comprehensive processing and accurate filing of insurance claims to maintain compliance and customer satisfaction.
- Accounts Receivable / Accounts Payable
- Record keeping of Truck maintenance reports
- Release and Bill all Vehicle Releases
- Notary Public
- Income Tax preparation
- Pick up, Deliver or store damaged / disabled Vehicle
Accounts Receivable Administrator
Phoenix Millwork, Inc
12.2017 - 09.2018
- Performed detailed monthly checks and reconciliations, maintaining accuracy across 500+ accounts.
- Collaborated with a diverse customer base of 30+ individuals to ensure timely resolution of outstanding payments.
- Managed comprehensive billing and bank statement processes, including deposits and ledgers, to maintain financial integrity and client satisfaction.
- Implemented automated systems for office procedures, optimizing correspondence management, recordkeeping, and online communication processes.
- Reviewed and validated invoices, employing financial software to identify and address discrepancies in balance sheets.
- Oversaw the completion and mailing of essential financial documents, including bills, contracts, policies, invoices, and checks.
- Recorded and reconciled financial transactions in ledgers and journals to support financial reporting.
ISO Document Control Coordinator
Excel Maintenance / Shintech
10.2012 - 06.2016
- Analyzed shipment requirements to optimize service efficiency and improve customer experience.
- Analyzed data to provide actionable insights that align with corporate strategies and focus on optimizing process improvement initiatives.
- Coordinated efforts with team to outline business requirements, driving productivity and maintaining adherence to accuracy standards.
- Coordinated quality documentation management and actively participated in audit processes to uphold quality assurance protocols.
- Developed and implemented updated quality control standards and methods to meet regulatory compliance and maintain product integrity.
- Demonstrated commitment to punctuality and maintained a superior attendance record, facilitating seamless workflow and collaboration.
Administrative Assistant
Brazoria County Center For Independent Living
11.2011 - 10.2012
- Managed front desk responsibilities, ensuring effective call routing, message delivery, and visitor reception to support overall office functionality.
- Managed the composition of internal memos and external correspondence, meticulously reviewing all documentation to uphold quality standards.
- Managed logistical operations for meetings and events, overseeing room bookings, agenda development, and calendar organization.
- Executed package preparation for timely shipment pickup and ensured efficient courier service delivery to customers.
- Streamlined meeting processes through effective organization of spaces and materials, thorough documentation of discussions, and timely distribution of meeting notes.
- Managed relationships with 20 vendors, contractors, and professional services personnel to oversee order receipt and convey operational directives.
- Provided a friendly reception for office visitors while ensuring staff were informed of scheduled appointments.
- Coordinated incoming call and fax routing, composing detailed messages to ensure timely and effective communication.
- Coordinated various administrative tasks to support departmental objectives and ensure smooth operations.
- Designed and executed a systematic record filing framework to optimize document organization and facilitate better management.
Education
GED -
Brazosport College
Lake Jackson, TX01.2008
Skills
- Documentation and control
- Account reconciliation
- Accounts payable and receivable
- Payroll and budgeting
- Deadline driven
- Excellent multi-tasking ability
- Scheduling
- Office management
- Documentation expertise
- Organizational skills
- Clerical support
- Data management
- Friendly nature
- Budgeting
Certification
- Licensed Notary Public
Timeline
Accounts Receivable Administrator
Phoenix Millwork, Inc
12.2017 - 09.2018
Office Manager/Accountant/Dispatcher/Claims Processor
Garcia's Wrecker Service
03.2015 - Current
ISO Document Control Coordinator
Excel Maintenance / Shintech
10.2012 - 06.2016
Administrative Assistant
Brazoria County Center For Independent Living
11.2011 - 10.2012
GED -
Brazosport College