Mary Geniec
Stevenson Ranch,CA
Summary
At U.S. Bank, I spearheaded initiatives that not only exceeded sales targets but also significantly enhanced customer satisfaction through expert mortgage guidance and efficient processing. My knack for fostering relationships and a proven track record in sales, coupled with exceptional communication abilities, underscored my role as a pivotal team mentor and industry connector.
Organized Mortgage Loan Officer with 25 years of experience in real estate lending. Extensive real estate knowledge and success in client education. Adept at mathematical accuracy and following financial regulations. Experienced with evaluating and recommending mortgage loan options tailored to clients' financial situations. Utilizes analytical skills to assess risk and provide sound advice during loan application process. Track record of maintaining compliance with regulatory standards while ensuring client satisfaction and effective loan processing.
Overview
27
27
years of professional experience
Work History
Mortgage Loan Consultant
U.S. Bank
01.2009 - Current
- Mentored junior consultants on proper documentation procedures for faster loan processing times and higher customer satisfaction ratings.
- Attended networking events to generate new leads, expanding brand visibility within the local community and fostering valuable partnerships with real estate professionals.
- Streamlined the mortgage application process for clients by providing clear guidance on required documentation and submission procedures.
- Consistently exceeded monthly sales targets by effectively managing a pipeline of mortgage applications and maintaining strong client relationships.
- Negotiated favorable interest rates with lenders on behalf of clients, optimizing their long-term financial stability and maximizing savings.
- Cultivated strong relationships with referral partners such as realtors, builders, attorneys, resulting in consistent lead generation from trusted sources.
- Coordinated seamless handoffs between departments during each phase of the mortgage application process, ensuring clear communication and efficient progression.
- Analyzed client credit histories to identify areas for improvement, providing tailored recommendations that increased the likelihood of mortgage approval success.
- Collaborated with underwriters and processors to expedite loan approvals, ensuring timely completion of all necessary steps.
- Assisted clients in selecting suitable mortgage products by thoroughly explaining various loan program features, terms, and conditions.
- Conducted regular follow-ups with clients after loan closure to ensure continued satisfaction and address any potential issues promptly.
- Delivered personalized financial advice to clients based on their unique needs and goals, fostering long-lasting relationships built on trust and expertise.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
Education
Bachelor Of Science In Business Management -
California State University Northridge
Northridge, CA05.1996
Skills
Excellent customer service skills
Self motivated and self starter
Consistent top sales producer with multi-million dollar production
Excellent communication skills- written, verbal and listening
Success track record of meeting sales goals/quotas
Languages
Chinese (Mandarin)
Full Professional
Timeline
Mortgage Loan Consultant
U.S. Bank
01.2009 - Current
Bachelor Of Science In Business Management -
California State University Northridge
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