MARY GLASS
Austin,TX
Summary
Achieved operational excellence by implementing organized practices that met company goals. Enhanced team performance through adaptability to changing environments and challenges. Delivered results by managing multiple priorities with keen attention to detail and strong decision-making skills.
Overview
14
14
years of professional experience
Work History
Manufacturing Supervisor
Tesla
Austin, TX
08.2024 - Current
- Supervised daily operations, ensuring adherence to safety protocols and quality standards.
- Coordinated production schedules to optimize workflow and meet delivery targets.
- Trained and mentored team members on equipment usage and best practices.
- Implemented process improvements that enhanced efficiency in manufacturing tasks.
- Monitored inventory levels, facilitating timely procurement of materials for production needs.
- Conducted performance evaluations, providing feedback to enhance team productivity.
- Collaborated with engineering teams to resolve technical issues affecting production lines.
- Analyzed production data to identify trends and opportunities for operational enhancements.
- Identified problems and implemented effective solutions.
- Reported tool, machinery and equipment issues to maintenance personnel.
- Maintained open lines of communication between management and staff, fostering trust and transparency throughout the organization.
- Oversaw daily production workflows, ensuring compliance with safety standards and operational protocols.
Cybertruck Lead production Associate
Tesla
Austin
10.2023 - 07.2024
- Guided team by setting a positive example.
- Maintained smooth production flow.
- Achieved production targets while upholding quality and safety standards.
- Communicated with suppliers for maintenance and escalated issues as needed.
- Assisted in launching Cybertruck during various production phases.
- Shared expertise with new leads to support Cybertruck ramp-up.
- Collaborated to boost production first-pass yield by over 70%
- Trained on every station from 10 to 260.
Model Y Production Associate
Tesla
Austin
03.2023 - 09.2023
- Maintained and followed instructions given to the line.
- Maintained a clean work environment.
- Follow equipment and procedure.
- Trained on station 140-250 LH and RH
- Trained other Associates on Fn1.
- Maintained professionalism and poise while working on over 300 cars per day with the highest FPY on any other shift.
Customer Service Representative
Apple One
Austin
06.2022 - 03.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing concerns.
- Responded to customer requests for products, services and company information.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
Retention Specialist
Spectrum Charter
Austin
06.2021 - 06.2022
- Actively and consistently support all efforts to simplify and enhance customer satisfaction.
- Became the lead 'go to' person for new reps and challenging calls as one of the company's mentors and trainees of both new and established employees.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
Assistant Manager
Medaterra Washington
05.2015 - 10.2019
- Coordinated and scheduled work arrangements and managed expense documentation for reimbursement
- Utilized to create and edit correspondence, documents, and materials.
- Ran errands to support daily needs of management.
Administrative Assistant
Cute & Posh LLC
Lagos
01.2012 - 12.2014
- Trained new employees on how to enter customer data and the organization of customer interaction logs.
- Executed record filing system to improve document organization and management.
- Interacted with vendors, contractors and professional services personnel to receive.
Education
Associate of Arts - Liberal Arts and Communication Studies
Northern Virginia Community College
Virginia, VA05.2022
High School Diploma -
Universal White Hall
Nigeria03.2014
Skills
- Verbal & written communication
- Detail & Goal oriented
- Resource Allocation
- Microsoft Word
- Active Listening
- Research & Analytical skill
- Technological literacy
- Computer Software
- Microsoft Excel
Timeline
Manufacturing Supervisor
Tesla
08.2024 - Current
Cybertruck Lead production Associate
Tesla
10.2023 - 07.2024
Model Y Production Associate
Tesla
03.2023 - 09.2023
Customer Service Representative
Apple One
06.2022 - 03.2023
Retention Specialist
Spectrum Charter
06.2021 - 06.2022
Assistant Manager
Medaterra Washington
05.2015 - 10.2019
Administrative Assistant
Cute & Posh LLC
01.2012 - 12.2014
Associate of Arts - Liberal Arts and Communication Studies
Northern Virginia Community College
High School Diploma -
Universal White Hall