Mary Glittenberg
El Mirage,AZ
Summary
Dedicated banker proficient in setting up new customer accounts, adhering to security protocols, and assisting with audits. Well-organized, with strong relationship-building, time management, and documentation skills.several years' experience in related roles to excel in a dynamic position with your company.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Universal Banker III
Academy Bank
Glendale, Arizona
02.2025 - Current
- Utilized banking software to update client accounts and process transactions efficiently.
- Set up new accounts and services for customers and explained important restrictions, benefits and requirements of each.
- Ensured compliance with all regulatory requirements during the process of account opening and management.
- Assisted customers by answering banking questions and recommending solutions.
Branch Manager
Academy Bank
Glendale, AZ
06.2021 - 02.2025
- Developed strategies to increase customer satisfaction and loyalty.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Assigned duties to employees and examined work for accuracy, neatness, and timeliness.
- Planned work schedules to maintain adequate staffing levels.
- Planned work schedules to maintain adequate staffing
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Assisted other branches when needed during peak periods, or special projects.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing
- Received an Excellent on my audit
Personal Banker
Academy Bank
El Mirage, Arizona
11.2020 - 06.2021
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Recognized opportunities for cross-selling additional banking products or services.
- Identified potential fraud risks on accounts, and reported suspicious activities to management.
- Provided customer service to clients, including answering questions, and resolving issues.
- Recognized transaction needs and educated clients on service and digital channels to assist with self-service.
- Maintained and built strong client relationships through quality, personalized interactions.
- Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
Assistant Manager
Washington Mutual Bank
Phoenix, Arizona
11.2006 - 03.2007
- Conducted regular performance reviews for employees to identify areas of improvement.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
Teller Supervisor
Amtrust Bank
Phoenix, Arizona
04.2002 - 11.2006
- Ensured compliance with all bank policies, procedures, and regulatory requirements through consistent teller training and audits.
- Supervised and trained teller staff on bank policies, procedures, and customer service standards.
- Managed daily operations of teller line, ensuring efficient transaction processing and high levels of customer satisfaction.
- Contributed to the bank's security by ensuring strict adherence to all confidentiality and security policies.
- Promoted a culture of teamwork and continuous improvement among teller staff.
- Reported daily averages and shortages to operations department.
- Resolved problems or discrepancies concerning customers' accounts.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Education
Cosmetology License -
Avalon School of Beauty
Phoenix, Arizona03-2011
High School Diploma -
Cactus High School
Glendale, AZ06-1992
Skills
- Regulatory compliance
- Cash handling
- Financial products
- Customer relationship management
- Team leadership
- Communication skills
- Employee training assistance
- Loss prevention
- Customer service excellence
- Prospecting
- Teamwork and collaboration
- Cross-selling products
- Bank Operations Understanding
Certification
- Notary Public
- NMLS
Timeline
Universal Banker III
Academy Bank
02.2025 - Current
Branch Manager
Academy Bank
06.2021 - 02.2025
Personal Banker
Academy Bank
11.2020 - 06.2021
Assistant Manager
Washington Mutual Bank
11.2006 - 03.2007
Teller Supervisor
Amtrust Bank
04.2002 - 11.2006
Cosmetology License -
Avalon School of Beauty
High School Diploma -
Cactus High School