Abiola Dawuda
Summary
Successful with documented cash handling experience and strong aptitude for customer service. Competently educates customers on banking options and recommends appropriate products and services to meet financial needs with utmost discretion. Leverages people skills to securely process teller transactions, resolve issues and refer customers to business partners for advanced relationship development.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Universal Banker III
Everwise Credit Union
08.2022 - Current
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
- Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Built and maintained portfolio of loans and accounts to meet established goals and objectives.
Teacher's/Office Assistant
Ben Davis University High School
08.2020 - 05.2022
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Ordered and distributed office supplies while adhering to fixed office budget.
- Opened and properly distributed incoming mail to promote quicker response.
Associate
Crew Carwash
05.2021 - 11.2021
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Provided product price information to customers.
- Created promotional materials to advertise products and services.
- Managed efficient cash register operations.
Education
Bachelor of Science - Health Service Management
Indiana University - Purdue University Indianapolis
Indianapolis, IN05.2027
High School Diploma -
Ben Davis University High School
Indianapolis, IN06.2022
Associate of Science - General Health Studies
Vincennes University
Vincennes, IN04.2022
Skills
- Communication
- Attention To Details
- Operations Understanding
- Meeting Sales Goals
- Analytical Thinking
- Sales Proficiency
- Time Management
Accomplishments
Best Buddies Friendship Walk- raised more than the cut off amount for the best buddies chapter which helped create connections for people with Intellectual and developmental disabilities.
Certification
Question, Persuade, Refer- QPR- 01/16/2021.
Certified Patient Care Assistant- 03/10/2022.
Languages
Yoruba
Native or Bilingual
English
Native or Bilingual
Timeline
Universal Banker III
Everwise Credit Union
08.2022 - Current
Associate
Crew Carwash
05.2021 - 11.2021
Teacher's/Office Assistant
Ben Davis University High School
08.2020 - 05.2022
Bachelor of Science - Health Service Management
Indiana University - Purdue University Indianapolis
High School Diploma -
Ben Davis University High School
Associate of Science - General Health Studies
Vincennes University
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