Mary Godwin
Taylors,SC
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Wanting to step back into the world of art as well as enhance my knowledge of art history.
Overview
7
7
years of professional experience
Work History
Customer Service Manager
HOBBY LOBBY Retail Stores
08.2021 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Cashier
HOBBY LOBBY Retail Stores
07.2020 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Summer Camp Staff Member
Camp La Vida
06.2016 - 08.2018
- Worked only in the summers of 2016-2018
- Led groups of children safely through variety of camp activities.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Collaborated with other recreation staff in developing new recreational activities.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Training junior staff members in working around the cafeteria before and after meals
- Working in the cafeteria as well as the camp store and canteen
Education
Bachelor of Science - Studio Arts
Anderson University
Anderson, SC05.2020
Skills
- Public Relations
- Staff Management
- Cash Handling
- Creativity
- Adaptability
- Active listening
- Flexibility
Timeline
Customer Service Manager
HOBBY LOBBY Retail Stores
08.2021 - Current
Cashier
HOBBY LOBBY Retail Stores
07.2020 - 08.2021
Summer Camp Staff Member
Camp La Vida
06.2016 - 08.2018
Bachelor of Science - Studio Arts
Anderson University
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