Mary Gonzalez
Fresno,CA
Summary
Dynamic Case Management Liaison at Valley Children's Hospital with a proven track record in enhancing patient care coordination and streamlining operations. Skilled in effective communication and decision-making, I foster strong relationships across teams, driving productivity improvements and ensuring timely delivery of medical supplies. Committed to excellence in patient service and operational efficiency.
Overview
12
12
years of professional experience
Work History
Case Management Liaison
Valley Children's Hospital
10.2016 - Current
- Streamlined processes to improve efficiency in patient intake and discharge operations.
- Coordinated multidisciplinary team meetings to address complex patient needs effectively.
- Managed vendor relationships to ensure timely delivery of medical supplies and equipment.
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Acted as the liaison between upper management and staff members, promoting positive working relationships built on trust.
- Successfully communicated with entities inside and outside of business.
- Increased overall productivity by streamlining internal processes and introducing new tools for more efficient workflow management.
- Facilitated communication between departments to enhance patient care coordination.
Medical Assistant/Receptionist
Merced Faculty Associates
01.2014 - 10.2016
- Managed patient scheduling and coordinated appointments for optimal workflow.
- Assisted in maintaining medical records, ensuring accuracy and compliance with regulations.
- Processed insurance claims and verified patient eligibility efficiently.
- Supported front desk operations, enhancing patient communication and service quality.
- Trained new staff on office procedures and electronic health record systems.
- Conducted patient intake assessments to gather vital information for healthcare providers.
- Managed multi-line phone system and pleasantly greeted patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Assisted with medical procedures as needed, ensuring a smooth flow of daily operations in the clinic.
- Enhanced patient experience by managing front desk operations and providing exceptional customer service.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Received and routed laboratory results to correct clinical staff members.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Education
Professional Medical Assistant - Medical Assistant
Institute of Technology
Clovis, California, CA04-2014
High School Diploma -
Merced High School
Merced, CA09-1986
Skills
- Assertiveness
- Mediation skills
- Influencing skills
- Representative experience
- Verbal and written communication
- Recordkeeping
- Parent liaison
- Incidents management
- Multitasking Abilities
- Time management
- Decision-making
- Organizational skills
- Excellent communication
Languages
Spanish
Full Professional
Timeline
Case Management Liaison
Valley Children's Hospital
10.2016 - Current
Medical Assistant/Receptionist
Merced Faculty Associates
01.2014 - 10.2016
Professional Medical Assistant - Medical Assistant
Institute of Technology
High School Diploma -
Merced High School