Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mary Goodman

Cleveland,OH

Summary

Enthusiastic and reliable individual that takes pride in providing excellent customer service and creating memorable experiences for others. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

7
7
years of professional experience

Work History

Waitress

JACK Cleveland Casino
02.2023 - Current
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Claims Representative

Progressive Insurance
03.2020 - 04.2022
  • Analyzed and addressed escalated claims to resolve issues quickly.
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Updated claims system to track claim status and provide relevant information to other department.
  • Interviewed policyholders to verify information and obtain additional details.

Referral Services Coordinator

Revenue Group
02.2017 - 03.2020
  • Processed referral requests from patients, doctors and other health care professionals.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
  • Communicated with patients, ensuring that medical information was kept private.

Patient Care Nurse Assistant

Cleveland Clinic
03.2016 - 02.2017
  • Communicated and documented pertinent observations and information to maintain complete and accurate record of care given to patient.
  • Recognized patient and family reactions to hospitalization, illness, procedures and staff and initiated supportive measures.
  • Offered direct physical care and basic nursing procedures and treatments for patients in stable condition under general supervision of RN.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.

Education

GED -

Cuyahoga Community College
Cleveland, OH
11.2019

Skills

  • Extremely organized with the ability to multi-task
  • Cash handling accuracy
  • High aptitude for maintaining confidentiality with sensitive information
  • Staff training and development
  • Strong work ethic
  • Quick problem solver with the ability to remain calm under pressure
  • Strong verbal, written, and personal communication skills
  • Time management
  • Payment processing
  • Computer literacy: Microsoft Word, Excel, PowerPoint
  • Knowledge of PPE & HIPAA

Timeline

Waitress

JACK Cleveland Casino
02.2023 - Current

Claims Representative

Progressive Insurance
03.2020 - 04.2022

Referral Services Coordinator

Revenue Group
02.2017 - 03.2020

Patient Care Nurse Assistant

Cleveland Clinic
03.2016 - 02.2017

GED -

Cuyahoga Community College

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Mary Goodman