MARIAH RAMOS
Cleveland,
Summary
Friendly and empathetic individual with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
9
9
years of professional experience
Work History
Referral Office Liaison
Metro Health Hospital
07.2023 - 02.2024
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Prioritized patient needs by effectively organizing back-to-back appointments and managing waitlist requests for urgent care situations.
- Provided exceptional customer service to patients, addressing inquiries and resolving issues related to scheduling or billing concerns.
Customer Service Aide
Ohio Department Of Jobs And Family Services
08.2019 - 04.2023
- Answered high volume of calls and provided assistance through effective listening and question response skills.
- Processed applications and followed strict procedures to keep sensitive data confidential.
- Inputted information and obtained quantitative and qualitative data on client details to provide services requested.
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
Food Expeditor
Texas Roadhouse
08.2022 - 02.2023
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed multiple tasks simultaneously while maintaining attention to detail under pressure during busy shifts.
- Maintained a clean and organized expo station, improving efficiency in the kitchen.
- Ensured order accuracy for guest satisfaction, double-checking plates before delivery.
Valet Cashier
JACK Casino
06.2017 - 08.2019
- Entered valet customers information as well as their vehicle information in a database.
- Ensured superior customer experience by addressing customer concerns, and resolving problems on the spot as well as via telephone.
- Trained new cashiers on procedures, and customer service techniques.
Housekeeping
Double Tree By Hilton
04.2016 - 06.2017
- Hand dusted and wiped clean office furniture, fixtures and window sills.
- Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.
- Cleaned and returned vacant rooms to occupant-ready status.
Cashier
Dollar Tree
12.2014 - 12.2016
- Operated a cash register to process cash, check and credit card transactions.
- Assisted on sales floor as needed to maintain service standards.
- Processed all sales transactions accurately and in a timely fashion.
Education
High School Diploma -
ECOT
Columbus, OhioSkills
- Cash handling accuracy
- Extremely organized with the ability to multi-task
- Literate in Spanish
- High aptitude for maintaining confidentiality with sensitive information
- Staff training and development
- Strong work ethic
- Quick problem solver with ability to remain calm under pressure
- Strong verbal, written, and personal communication skills
- Time management
- Payment processing
- Computer literacy: Microsoft Word, Excel, PowerPoint
- Knowledge of PPE and HIPPA regulations
Timeline
Referral Office Liaison
Metro Health Hospital
07.2023 - 02.2024
Food Expeditor
Texas Roadhouse
08.2022 - 02.2023
Customer Service Aide
Ohio Department Of Jobs And Family Services
08.2019 - 04.2023
Valet Cashier
JACK Casino
06.2017 - 08.2019
Housekeeping
Double Tree By Hilton
04.2016 - 06.2017
Cashier
Dollar Tree
12.2014 - 12.2016
High School Diploma -
ECOT
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