Alisa St Laurent
Virgilina,VA
Summary
Proven leader in enhancing customer satisfaction and streamlining operations, I leveraged my problem-solving skills and cash handling accuracy at Food Lion to foster a positive work environment, significantly reducing employee turnover. Skilled in staff management and customer service management, I excel in driving performance and operational efficiency.
Overview
10
10
years of professional experience
Work History
Front End Supervisor/ Office Assiciate
Food Lion
Clarksville, VA
04.2022 - Current
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted a safe working environment by enforcing safety guidelines among team members consistently.
- Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
- Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
- Participated in regular meetings with upper management to discuss front-end performance metrics.
- Handled personnel issues such as attendance tracking, time-off requests, disciplinary actions fairly.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Conducted regular training sessions for new hires and existing employees on company policies, procedures, and best practices.
- Increased employee retention by fostering a positive work environment and providing ongoing support to team members.
- Maximized sales opportunities by promoting in-store offers, credit card applications, and loyalty programs at the point of purchase.
- Led by example in customer interactions, setting high standard for service that team members followed.
- Fostered strong communication between front-end team and other departments, improving overall store operations.
- Reduced employee turnover by creating supportive and inclusive work environment.
- Coordinated shift schedules to ensure optimal staffing during peak hours, boosting customer service efficiency.
- Streamlined front-end operations, allowing for more efficient customer flow during rush periods.
- Trained new hires in customer service excellence, contributing to noticeable improvement in customer satisfaction ratings.
Office Manager
Neptune Society
Brentwood, TN
01.2015 - 07.2017
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Education
Associates In Business Administration - Contracts Management
Strayer University
Chesapeake05.2005
Skills
- Customer Service
- Problem-solving skills
- Cash Register Operation
- Workflow Management
- Opening and closing procedures
- Complaint resolution
- Time Management
- Staff Management
- Listening Skills
- Staff Supervision
- Cash counting
- Cash Handling
- Team Supervision
- Cash Handling Accuracy
- Performance Improvement
- Accurate money handling
- Employee Motivation
- Hospitality services
- Training and mentoring
- Relationship building and management
- Effective Planning
- Operations
- Conflict Management
- Goals and performance
- Administrative Skills
- File Management
- Delegation techniques
- Sales Coaching
- Fraud prevention
- Display Setup
- Order Management
- Price Verification
- Vendor Management
- Word Processing
- Administrative Support
- Customer Service Management
- Multitasking and Prioritizing
- Cash Handling and Reconciliation
- Handling Complaints
- Employee Training
- Staff Coaching and Training
- Delegation and Supervision
- Sales Leadership
- Computer Proficiency
Timeline
Front End Supervisor/ Office Assiciate
Food Lion
04.2022 - Current
Office Manager
Neptune Society
01.2015 - 07.2017
Associates In Business Administration - Contracts Management
Strayer University