Mary Lou Ruiz
Columbus
Summary
Store Manager with expertise in customer relations, sales, and inventory control. Proven track record of enhancing store operations, driving sales growth, and minimizing costs. Experienced in leading sales and service teams, achieving budget targets, and implementing profitability strategies. Strong organizational skills with a focus on task prioritization and team development.
Overview
13
13
years of professional experience
Work History
Front End Supervisor, Cash Office
Kohls Department Store
Rocky Point
11.2012 - 04.2014
- Provided excellent customer service by assisting customers with their needs or inquiries.
- Processed returns and exchanges according to company policies.
- Trained new employees in customer service techniques and store policies.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Promoted store loyalty program to increase customer engagement and drive consistent sales.
Store Manager
Blockbuster Video
Patchogue
06.2001 - 04.2011
- Managed daily banking activities such as deposits and withdrawals.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Ensured compliance with safety regulations and company policies.
Education
High School Diploma -
Ward Melville High School
East Setauket, NY06-1979
Skills
- Cash handling
- Customer service
- Accurate money handling
- Cash register operation
- Employee training
- Store operations
- Inventory management
- Time management
- Performance evaluation
References
References available upon request.
Timeline
Front End Supervisor, Cash Office
Kohls Department Store
11.2012 - 04.2014
Store Manager
Blockbuster Video
06.2001 - 04.2011
High School Diploma -
Ward Melville High School