Sequoia Graves
Columbus
Summary
Customer-oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.
Overview
11
11
years of professional experience
Work History
Cash Office /Front End Supervisor
Marc's
Columbus
04.2025 - Current
- Oversaw daily financial operations including reconciling registers, preparing deposits, and maintaining secure cash controls.
- Led front-end operations, resolving customer issues and ensuring a smooth flow of service.
- Supported store leadership with closing procedures, schedule adjustments, and on-the-fly problem-solving.
- Trusted with sensitive financial data and upheld high standards of accuracy and confidentiality.
- Played a key role in maintaining team morale and training newer employees.
- Balanced daily cash register totals to ensure accuracy of transactions.
- Handled daily banking deposits according to established guidelines.
Supervisor
United States Postal Service, USPS
Columbus
08.2023 - 02.2025
- Supervised daily mail distribution and carrier operations in a high-volume environment.
- Managed scheduling, route coverage, and team performance across multiple shifts.
- Resolved delivery issues, enforced federal safety procedures, and maintained service compliance.
- Trained and supported new employees while ensuring operational efficiency.
Picker / Packer / Embroidery Supervisor
LeaderPromos
Columbus
01.2020 - 11.2023
- Supervised a small team in the embroidery department, ensuring product quality and on-time fulfillment.
- Managed inventory tracking and shipment logistics through UPS/FedEx systems.
- Supported training and onboarding of temporary staff during peak seasons.
Member Service Associate
Sam's Club
Columbus
04.2014 - 12.2019
- Delivered excellent customer service by resolving concerns and helping members make purchasing decisions.
- Promoted products and ensured a clean and welcoming environment.
- Maintained detailed knowledge of store layout to assist with efficient item location.
Customer Success Advocate
Bold Penguin
Columbus
03.2019 - 11.2019
- Handled inbound and outbound calls while matching clients with optimal insurance partners.
- Navigated multiple software platforms with speed and accuracy.
- Demonstrated professionalism and empathy in customer interactions.
Education
Women's Entrepreneurship Certificate - Business strategy, leadership, marketing, and negotiation
Cornell University
01.2023
Associate Coursework - Political Science
The Ohio State University
Skills
- Handling Confidential Information
- Front Office & Customer Service
- Time-Sensitive Task Management
- Inventory Coordination
- Microsoft Office
- Cash handling
- Financial reconciliation
- Team leadership
- Inventory management
- Conflict resolution
- Time management
- Safety compliance
- Logistical coordination
- Employee training
- Problem solving
- Daily workflows
- Complaint resolution
- Employee scheduling
Timeline
Cash Office /Front End Supervisor
Marc's
04.2025 - Current
Supervisor
United States Postal Service, USPS
08.2023 - 02.2025
Picker / Packer / Embroidery Supervisor
LeaderPromos
01.2020 - 11.2023
Customer Success Advocate
Bold Penguin
03.2019 - 11.2019
Member Service Associate
Sam's Club
04.2014 - 12.2019
Women's Entrepreneurship Certificate - Business strategy, leadership, marketing, and negotiation
Cornell University
Associate Coursework - Political Science
The Ohio State University