Hi, I’m
AUTUMN DOWNING
Marion,KY
Summary
Results-oriented account management professional with extensive experience in client relationship management and team leadership. Known for achieving significant outcomes by aligning strategic goals with client needs and delivering tailored solutions. Consistently promotes collaborative teamwork and adapts to evolving business environments while utilizing key skills in negotiation and problem-solving.
Overview
9
years of professional experience
1
Certificate
Work History
Sutherland Global Services
Lead-Account Management
10.2023 - Current
Job overview
- Delivered compelling presentations showcasing products or services tailored to prospective clients'' specific requirements.
- Streamlined communication between clients and internal teams for efficient problem-solving and project execution.
- Coordinated cross-functional teams to develop customized solutions for clients, meeting their unique needs and objectives.
- Managed a diverse portfolio of accounts, maintaining high levels of customer satisfaction across industries.
- Collaborated with sales team to identify new business opportunities, expanding the company''s client base.
Kay Jewelers
Sales Associate
07.2017 - 12.2024
Job overview
- Exceed sales targets by engaging diverse customers and managing special orders efficiently
- Drove customer engagement by personalizing sales approach, resulting in increased customer satisfaction and loyalty
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
American Income
Senior Benefits Specialist (WFH)
06.2023 - 10.2023
Job overview
- Deliver solutions to Aflac clients, achieving targets and enhancing satisfaction
- Train new hires, ensuring readiness and exceeding performance standards
- Improve service delivery and client retention through effective problem-solving
- Support team goals by meeting expectations and assisting colleagues
Innovative Staff Solutions
Regional Manager in Training - Traveling
10.2021 - 06.2023
Job overview
- Managed branch operations across KY & IN, optimizing staffing solutions for client needs
- Exceeded hiring targets, enhancing customer satisfaction and service delivery
- Conducted audits to refine processes, improving fill ratios and production standards
- Presented quarterly client progress reports, fostering transparency and trust
- Led regional teams, ensuring effective staffing and operational efficiency
Innovative Solutions Unlimited
Security Escort
09.2019 - 10.2021
Job overview
- Managed access control for DOE site, enhancing safety protocols and ensuring personnel accountability
- Managed security access, ensuring compliance and safety at Department of Energy site, contributing to seamless project execution
Kentucky National Guard 63rd Aviation
Human Resource Specialist PFC (42A)
01.2016 - 04.2018
Job overview
- Oversaw strength management and distribution, enhancing operational efficiency
- Served as primary contact for HR matters, improving communication and support
- Facilitated HR processes, achieving measurable improvements in soldier readiness.
- Responsible for assisting on all human resource support matters. Oversight of all strength management and strength distribution actions. Responsibility for the readiness, health, and welfare of all Soldiers in the unit.
Education
West Kentucky Community And Technical CollegeKentucky
Certified Nursing Assistant Program
05.2016
University Overview
- Deliver attentive and compassionate care to 200+ residents a well-established nursing home specialized in long-term care.
Skills
- Teamwork and collaboration
- Legal Document Preparation
- Customer Relationship Management (CRM)
- Applicant Tracking Systems
- Recruiting
- ADP Payroll
- Microsoft Office
- Payroll Processing
- Office Administration
- Time Management
Certification
Health and Life Insurance Agent, Kentucky, Received license for resident life and health insurance and passed all requirements by the state of Kentucky.
Certified Nursing Assistant Program, West Kentucky Community and Technical College
Facilitating Adult Learning Groups Certification from Alison
Timeline
Lead-Account Management
Sutherland Global Services
10.2023 - Current
Senior Benefits Specialist (WFH)
American Income
06.2023 - 10.2023
Regional Manager in Training - Traveling
Innovative Staff Solutions
10.2021 - 06.2023
Security Escort
Innovative Solutions Unlimited
09.2019 - 10.2021
Sales Associate
Kay Jewelers
07.2017 - 12.2024
Human Resource Specialist PFC (42A)
Kentucky National Guard 63rd Aviation
01.2016 - 04.2018
Health and Life Insurance Agent, Kentucky, Received license for resident life and health insurance and passed all requirements by the state of Kentucky.
Certified Nursing Assistant Program, West Kentucky Community and Technical College
Facilitating Adult Learning Groups Certification from Alison
West Kentucky Community And Technical College
Certified Nursing Assistant Program
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