Mary Graziano
Cortland,OH
Summary
Experienced Senior Licensing Coordinator with a detail-focused approach and background in Education and Case Management. Demonstrates expertise in managing and maintaining licenses for diverse organizations. Strong knowledge of licensing laws, regulations, procedures, and documentation. Proven ability to ensure compliance through effective organizational skills. Also skilled in case processing, scheduling, records maintenance, creation and implementation of guidelines and curriculum.
Overview
19
19
years of professional experience
Work History
Sr. Licensing Coordinator
Progressive
08.2021 - Current
- Ensure agents conducting business for Progressive are properly licensed, appointed, renewed, and terminated within the laws of each individual state.
- Process licensing work to ensure agent compliance is in accordance with state rules and regulations.
- Audit and process new agent paperwork to ensure accuracy and completeness.
- Remains current with respective state laws and product information.
- Attends training applicable to position, responds to all incoming calls from internal and external customers, and escalated inquiries from agents.
- Assists new Licensing Coordinators with work requests, questions, and other areas pertaining to the position.
- In charge of Umbrella Elevate Report and a variety of projects assigned on behalf of National Distribution agencies.
CRM Inbound Sales Representative
Progressive
Mayfield Heights, Ohio
02.2020 - 08.2021
- Fostered relationships with customers and, with an educational approach, provided solutions best for their lifestyle.
- Maintained exceptional time management skills in a fast-paced environment.
- Assisted new team members with guidelines, PSP, and other administrative processes.
Lead Esthetic Instructor
Brown Aveda Institute
Mentor, Ohio
09.2012 - 02.2020
- Oversaw the Esthetic Department, its components, and onboarding staff.
- Conducted on-the-job training classes and demonstrated principles, techniques, procedures, and methods of diverse subjects.
- Planned and conducted activities for a balanced program of instruction, demonstration, and work time.
- Prepared and provided curriculum for State Board Licensing Exam.
- Provided students opportunities to observe, question, and investigate.
- Successfully led key projects, which resulted in higher retail sales, student retention, and enrollment.
Esthetician
Ladies and Gentlemen Salon and Day Spa
Mentor, Ohio
12.2013 - 04.2019
- Educated clients on skincare routine and products.
- Provided excellent customer service and skincare treatments to all clients.
- Consistently met service and retail benchmarks set by the Aveda Corporation.
- Trained new staff on a range of services provided.
Adult Protective Caseworker
El Paso County Department of Human Services
Colorado Springs, Colorado
01.2006 - 05.2011
- Investigated over 500 cases of abuse, neglect and exploitation of at-risk adults
- County Attorney's Office Expert Witness
- Initiation and Acquisition of Probate involvement for clients.
- Facilitator/Trainer of the Colorado Springs Police Department in relations and communications with at-risk adults.
Education
Bachelor of Arts - Italian Studies
Lake Erie College
05.2018
Professional License - Esthetic Instructor/Certified Aveda Skincare Coach
Brown Aveda Institute
05.2012
Bachelor of Science - Special Education
Edinboro University of Pennsylvania
05.1995
Skills
- Problem-solving aptitude
- Analytical Skills
- Time Management
- Adaptability and Flexibility
- Documentation Review
- Excellent Communication
- Legal Research
- Critical Thinking
- Professional correspondence
- Case Management
- Attention to Detail
- Self Motivation
Timeline
Sr. Licensing Coordinator
Progressive
08.2021 - Current
CRM Inbound Sales Representative
Progressive
02.2020 - 08.2021
Esthetician
Ladies and Gentlemen Salon and Day Spa
12.2013 - 04.2019
Lead Esthetic Instructor
Brown Aveda Institute
09.2012 - 02.2020
Adult Protective Caseworker
El Paso County Department of Human Services
01.2006 - 05.2011
Bachelor of Arts - Italian Studies
Lake Erie College
Professional License - Esthetic Instructor/Certified Aveda Skincare Coach
Brown Aveda Institute
Bachelor of Science - Special Education
Edinboro University of Pennsylvania
Similar Profiles
Alexis RoughtAlexis Rought
Agency Service Representative at ProgressiveAgency Service Representative at Progressive
Earline ThomasEarline Thomas
Claims Phone Resolution Specialist at ProgressiveClaims Phone Resolution Specialist at Progressive
MORGAN DAVISMORGAN DAVIS
Claims Generalist at ProgressiveClaims Generalist at Progressive
Tanya FieldsTanya Fields
Claims Support Specialist-CP2 at ProgressiveClaims Support Specialist-CP2 at Progressive
Heather KotoucHeather Kotouc
Registered Nurse at Insight Hospital & Medical Center TrumbullRegistered Nurse at Insight Hospital & Medical Center Trumbull