Mary Groce
Louisville,KY
Summary
Diligent Desired Position with proven ability to manage and lead teams effectively. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Demonstrated strong problem-solving and communication skills to drive team success.
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
33
33
years of professional experience
Work History
Supervisor
H&S Commercial Cleaning
Louisville, KY
01.2000 - 12.2025
- Supervised daily cleaning operations, ensuring adherence to company standards and safety protocols.
- Trained and mentored staff on effective cleaning techniques and equipment usage.
- Implemented process improvements to enhance efficiency in service delivery.
- Conducted quality inspections to maintain high standards of cleanliness across all sites.
- Coordinated supply inventory management, optimizing resource allocation for cleaning teams.
- Led team meetings to discuss performance goals and address operational challenges.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Fostered a collaborative environment, promoting teamwork and communication among cleaning personnel.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Developed training materials for onboarding new staff, enhancing their readiness for roles.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Assistant Manager
Frischs Big Boy
Louisville, KY
07.2005 - 06.2014
Shipping and Receiving Clerk
Daycon Products Co
05.1993 - 12.1999
- Oversaw daily shipping and receiving operations, ensuring timely processing of incoming and outgoing shipments.
- Managed inventory control procedures to maintain accurate stock levels and minimize discrepancies.
- Trained new staff on best practices for handling materials and operating warehouse equipment safely.
- Implemented process improvements that enhanced workflow efficiency in shipping and receiving areas.
- Improved shipping efficiency by streamlining packing procedures and optimizing workstation layouts.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Ensured workplace safety compliance through routine equipment checks, hazard assessments, and adherence to OSHA guidelines.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Streamlined receiving processes, ensuring proper documentation and prompt distribution of incoming goods to appropriate departments.
- Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
- Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
Education
High School Diploma - Diploma
Western High School
Louisville, KY05.1993
Timeline
Assistant Manager
Frischs Big Boy
07.2005 - 06.2014
Supervisor
H&S Commercial Cleaning
01.2000 - 12.2025
Shipping and Receiving Clerk
Daycon Products Co
05.1993 - 12.1999
High School Diploma - Diploma
Western High School