Summary
Work History
Education
Skills
Timeline
Generic

Mary Guerriero

Apopka,FL

Summary

Proven expert in environmental sanitation and safety, previously at AdventHealth, I excel in deploying advanced cleaning techniques and infection control methods to enhance patient care environments. Demonstrated ability to prioritize tasks effectively, ensuring a 100% compliance rate with safety protocols. Skilled in both team collaboration and meticulous sanitation procedures, I drive significant improvements in healthcare settings.

Work History

Environmental Services Housekeeper

AdventHealth
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
  • Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
  • Practiced established infection control methods to reduce risks to patients, families, and medical staff.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.

Call Center Customer Service Representative

Tax Prep by Dymond
Apopka, FL
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Education

GED

Skills

Cleaning and sanitizing

Cleaning techniques

Cleaning and sanitation

Sanitation Procedures

Timeline

Environmental Services Housekeeper

AdventHealth

Call Center Customer Service Representative

Tax Prep by Dymond

GED

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Mary Guerriero