Mary Hale
Jasper,TN
Summary
Results-driven professional with extensive experience in retail and production management. Skilled in training and mentoring team members, implementing best practices, and optimizing store operations to achieve organizational goals and improve customer experiences.
Overview
11
11
years of professional experience
Work History
Store Manager
Goodwill Industries of the Greater Chattanooga Area
Kimball, TN
08.2025 - Current
- Supervised daily store operations to ensure high-quality customer service.
- Trained and mentored team members on retail best practices.
- Managed inventory levels, conducting regular stock assessments.
- Implemented visual merchandising strategies to enhance product displays.
- Monitored cash handling processes for accuracy and compliance.
- Resolved customer inquiries and complaints to maintain satisfaction.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
Production Supervisor
Pilgrim's
Chattanooga, TN
09.2022 - 01.2025
- Supervised daily production operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members on efficient production techniques and equipment usage.
- Implemented process improvements to enhance workflow efficiency and reduce downtime.
- Coordinated scheduling and resource allocation to meet production targets consistently.
- Conducted regular performance evaluations and provided feedback to improve team productivity.
- Managed team of 45 production associates, overseeing productive production processes and meeting all deadlines.
Maintenance Technician
Engineered Floors
Bridgeport, AL
07.2015 - 02.2021
- Conducted routine inspections and preventive maintenance on machinery to ensure optimal performance.
- Diagnosed and repaired mechanical issues, minimizing downtime and enhancing operational efficiency.
- Collaborated with cross-functional teams to streamline maintenance processes and improve workflow.
- Implemented safety protocols and best practices, significantly reducing workplace accidents.
Education
Human Resources Management
Chattanooga State Community College
Chattanooga, TN05-2026
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Outstanding communication skills
Timeline
Store Manager
Goodwill Industries of the Greater Chattanooga Area
08.2025 - Current
Production Supervisor
Pilgrim's
09.2022 - 01.2025
Maintenance Technician
Engineered Floors
07.2015 - 02.2021
Human Resources Management
Chattanooga State Community College