Mary Haley

Provided excellent customer satisfaction by providing timely and accurate deliveries. This is a self employment position and requires great self discipline.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Monitored phone calls and taught callers how to improve their calls.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.

• Handled customer inquiries and suggestions courteously and professionally.
• Assisted in setting up sales appointments.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.