Mary Hall
Turtle Creek,PA
Summary
Highly skilled Cleaning Technician with comprehensive background in commercial and residential cleaning.
Strong ability to multitask, manage time efficiently, and maintain professionalism under pressure.
Have strong customer service skills, maintain meaningful, respectful relationships with many of Monroeville office clients.
Have experience creating schedules and also have used Microsoft Office, basic Excel experience.
Very knowledgeable with Maid Central
Overview
26
26
years of professional experience
Work History
Cleaning Technician/ Lead Trainer
Mrs. Clean Pittsburgh
02.2020 - Current
- Clean solo or with a team
- Prioritize client service expectations and job site professionalism.
- Maintenance cleaning, deep cleaning, move in/out cleaning
- Commute to client homes to perform cleaning tasks as scheduled
- Maintain cleanliness of homes weekly, bi-weekly, or monthly
- Routine dusting, vacuuming, sweeping and mopping of living areas, bedrooms, kitchens, and bathrooms
- Train new cleaning techs
- Ensuring proper cleaning techniques
- Make sure they have all necessary training and information to succeed as a solo cleaner
- Followed company standards for residential cleaning and respectful home entry.
- Communicate cleaning needs and special instructions with clients, team members and managers.
- Follow company uniform, performance and company policies with every job.
- Review cleaning checklists for bathrooms, kitchens, living spaces, floors, and high-touch surfaces.
- Explain goals and expectations required of trainees.
Driver
Point Pickup
04.2019 - 02.2024
- Picked up groceries and packages for client delivery
Deli Clerk/Cashier
Shop n Save Haymaker Village
Monroeville, PA
06.2019 - 02.2020
- Cut lunch meats and cheeses
- Prepare and serve hot foods
- Prepare to-go hoagies and sandwiches
- Served customers at Shop n Save Haymaker Village deli counter
- Maintained clean prep areas and sanitized work surfaces
- Assisted customers with product selection and special requests
- Greeted customers in a friendly and professional manner.
- Responded to customer questions regarding product availability.
- Resolved customer complaints in a timely manner while maintaining a polite demeanor.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
Crew Leader/Driver
ServiceMaster
Pittsford, PA
06.2015 - 02.2019
- Coordinated team transportation to assigned locations.
- Trained new hires on procedures, equipment use, and cleaning chemical safety.
- Provided guidance so all team members followed proper equipment handling and chemical practices.
- Directed nightly cleaning and stocking across suites, offices, restrooms, and kitchens.
- Managed weekly supply inventory for building needs.
- Transported supplies to buildings when needed.
- Monitored job quality and corrected work to meet ServiceMaster standards
- Trained new hires on job duties, safety protocols, and company policies.
- Delegated daily tasks to team members to optimize group productivity.
Dietary Manager/Cook
Juniper Village
North Huntingdon, PA
09.2013 - 11.2014
- Advanced from cook at Juniper Village Forest Hills to dietary manager at Juniper Village North Huntingdon.
- Managed interview and hiring process for new employees and supported onboarding.
- Delivered training for new hires on kitchen operations and dietary service standards.
- Directed staff training on mechanical soft and puree diet preparation.
- Built 2-week schedules for 15 employees and supported staffing coverage.
- Developed 9-week menu cycle for resident meals.
- Coordinated ordering for food supplies and equipment to support daily operations.
- Facilitated monthly kitchen meetings with dietary staff to align workflow and service needs.
- Coached cooks on safe food handling and equipment use.
- Instructed dietary staff on resident diet specifications and meal compliance.
- Maintained ServeSafe certification.
- Maintained CPR and first aid certification.
- Communicated with residents and families regarding nutrition concerns.
- Participated in meetings with healthcare professionals on nutrition-related topics.
- Investigated complaints from patients regarding dining experience or nutritional needs.
- Developed trained, disciplined, and motivated staff focused on top-notch service for residents and guests.
- Coordinated special-event menus in accordance with health department standards.
Cook
Juniper Village
Forest Hills, PA
04.2010 - 09.2013
- From scratch cooking
- Prepare breakfast, lunch, and/or dinner and desserts for 70-85 residents
- Had to know diet specifications for all residents
- Prepare mechanical soft, pureed, BRAT, and/or other specific diet requirements
- Prep meals/desserts for following day
- Setup and/or break down hot table and grill daily
- Organize walk-in cooler and freezer
- Maintain kitchen cleanliness
- Had ServeSafe certification
- Had CPR/First Aid certificate
- Cooked menu items using approved recipes and portion guidelines
- Coordinated with dietary staff on special resident meal requests
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Resolved customer complaints regarding food quality or services provided.
- Coordinated orders to expedite food from kitchen according to cook time and delivery time.
- Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
Cashier
Deli-icious
Wilmerding, PA
08.2000 - 02.2010
- Provided customer service at checkout and deli areas while processing transactions and supporting daily store operations.
- Operated lottery machine and completed related sales activity.
- Balanced cash drawer and prepared end-of-day register and lottery reports.
- Served deli customers and supported food service requests.
- Managed weekly supply stocking and maintained product availability.
- Received catering and carryout orders by phone and routed requests accurately.
- Prepared carryout meals and assisted with catering order assembly.
- Supported kitchen and front-end teams during peak lunch periods to maintain order flow.
- Processed payments through cash register and POS system using cash, check, and credit card.
- Presented friendly store service by greeting customers and responding to product and service questions.
- Completed additional assignments from management as needed.
- Guided customers to needed products and provided product recommendations.
- Maintained clean checkout stations, registers, windowsills, and floors.
- Delivered attentive service through active listening and customer engagement.
- Trained new hires on register use, stocking tasks, and customer service standards.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
High school or equivalent - basic
Woodland Hills High School
Churchill, PA06-2000
Skills
- Cleaning Technician (10 years)
- Home cleaning
- Deep cleaning
- Facility cleaning
- Sanitizing
- Quality control
- Proper chemical handling
- Safety protocols adherence
- Team leadership
- Crew management
- Multitasking and organization
- Time management
- Client service
- Customer service
- Clear communication
- Verbal and written communication
- Attention to detail
- Reliability and punctuality
- Strong work ethic
- Team collaboration
- Employee training
- Food Service (10 years)
Timeline
Cleaning Technician/ Lead Trainer
Mrs. Clean Pittsburgh
02.2020 - Current
Deli Clerk/Cashier
Shop n Save Haymaker Village
06.2019 - 02.2020
Driver
Point Pickup
04.2019 - 02.2024
Crew Leader/Driver
ServiceMaster
06.2015 - 02.2019
Dietary Manager/Cook
Juniper Village
09.2013 - 11.2014
Cook
Juniper Village
04.2010 - 09.2013
Cashier
Deli-icious
08.2000 - 02.2010
High school or equivalent - basic
Woodland Hills High School