Mary Hammersley

Woodhaven,USA

Summary

Dynamic professional with experience at Flagstar Bank, excelling in customer service and client engagement. Proven ability to build relationships and manage time effectively, enhancing customer satisfaction. Skilled in processing transactions and utilizing Fiserv DNA, I consistently deliver results while supporting team objectives and fostering a positive environment.

Overview

years of professional experience

Work History

Associate Consultant I / Teller

Flagstar Bank

Howard Beach, NY

04.2023 - 09.2024

Opened new checking, savings and lines of credit for customer accounts.
Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
Received mortgage and other loan payments, verifying payment dates and amounts due.
Built and maintained client relationships through quality, personalized interactions.
Performed special services for customers, ordering bank cards and checks.
Prepared official checks for customer and internal bank needs.
Entered customer transactions into computers to record transactions and issue computer-generated receipts.
Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
Identified transaction errors when debits and credits did not balance.
Developed strong relationships with customers to ensure repeat business.
Welcomed customers and offered pleasant service during entire transaction.
Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
Took on additional shifts during busy periods to minimize staffing shortages.
Resolved problems or discrepancies concerning customers' accounts.
Responded and assisted customers with account inquiries and updates.
Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
Performed cash handling duties including counting currency, coins and checks.
Trained employees on cash drawer operation.
Maintained confidentiality of bank records, transactions and customer information.
Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
Ordered checks, placed stop payment orders and conducted additional special services for customers.
Reconciled cash and checks against computer records at end of shift.
Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
Handled large sums of money with accuracy while maintaining appropriate levels of security.
Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
Educated customers about different types of banking services available at the branch.

Copy Center

Staples

05.2016 - 03.2022

Operated equipment high-volume photocopiers, printers, and folding, and inserting machines to manage many projects per week.
Loaded machines with blank paper, toner, or film.
Provided customer service assistance by answering inquiries related to copy center services.
Monitored inventory levels of supplies required for daily operations.
Handled cash transactions associated with copying services.
Created custom document templates for frequently requested projects.
Enabled printing by loading materials and setting inking mechanisms to complete work orders.
Trained new employees on proper operation of machines and safety procedures.
Troubleshot equipment malfunctions and reported them to supervisor.
Developed new methods for streamlining processes in the copy center.
Adhered to safety protocols and manufacturer operation standards when operating copy equipment, protecting personnel from injury and machinery from damage.
Sorted, verified and staged finished work for approval, binding and distribution.
Adjusted machines to proper settings for each job, including speed and quantity produced, to optimize output and meet schedule targets.
Maintained a clean work area including wiping down machines after each use.
Operated high-volume copiers, printers, and scanners to produce quality copies for customer orders.
Performed daily maintenance on machines such as replacing toner cartridges and paper trays.
Ensured that all paperwork was properly completed before releasing orders to customers.
Stocked shelves with copy supplies such as paper, ink, and toner cartridges.
Operated printing equipment to produce print jobs with PC, CTP, binding equipment, punching and cutting.
Reviewed customer feedback surveys to ensure satisfaction with services provided.
Assisted customers in selecting appropriate paper stock for their projects.
Organized documents according to established procedures prior to scanning or printing them out.
Prioritized workload to achieve maximum output and meet customer deadlines.
Copied documents and handled binding for finishing work.
Processed customer orders by accurately entering data into the system.
Adjusted equipment and computer interface to print various sized projects using different paper stocks.
Recognized by management for providing exceptional customer service.

Secretary

Benson Tiles- Part-time

10.2019 - 05.2020

Answered incoming phone calls, responded to inquiries and transferred calls as needed.
Handled confidential documents with discretion.
Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.

Education

Associates Degree - Criminal Justice

Queensborough Community College

Bayside, Queens, NY

01-2027

Skills

Critical thinking
Client engagement
Time management
Client relationships

Relationship building
Work Planning and Prioritization
Customer service
Sales skills

References

Furnished upon request.

Languages

English

Full Professional

Timeline