Courtney Ross
Lancaster,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
10
10
years of professional experience
Work History
Universal Associate Banker Teller
Texas Trust Credit Union
DeSoto, TX
05.2023 - Current
- Maintained confidentiality of customer financial information at all times.
- Delivered exceptional service to customers in person or over telephone.
- Transmitted orders to supply cash to meet daily needs.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Answered customer questions regarding bank services including interest rates on accounts and fees associated with them.
- Resolved discrepancies between actual cash on hand versus computerized records.
- Opened new checking, savings and lines of credit for customer accounts.
- Followed security protocols while handling large amounts of cash.
- Provided support during peak periods or vacations within the branch office.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
Claims Specialist
Asurion
Dallas, TX
10.2021 - Current
- Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes
- Investigated and analyzed requirements to improve timeliness of reports to customers
- Promoted agency products to customers in person, by telephone and in writing
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Kept customer and system account information accurate and current to support timely resolutions for concerns
- Achieved high sales percentage with consultative, value-focused customer service approach.
Mail Handler Assistant
USPS
Dallas, Texas
04.2017 - 10.2021
- Operated mail processing equipment and manually sorted mail
- Placed incoming and outgoing letters and packages into containers based on destination and type, applying appropriate identifying tags on sacks and bins
- Juggled multiple projects and tasks to ensure high quality and timely delivery
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Demonstrated leadership by making improvements to work processes and helping to train others.
SVCS/Distribution Associate
USPS
Plano, Texas
09.2015 - 04.2017
- Performed any variety of sales and customer services at a retail window
- Provided sales and customer service support by greeting customers and explaining store layout
- Provided product and service information to customers, including informing customers regarding special offers
- Handled and processes customer purchases and returns relating to products and services and may have used a point of sales system
- Maintained appearance of store by setting up, arranging, and replenishing displays and merchandise racks
- Conducted product inventories by counting items on hand
- Verified presort and bulk mailings of all classifications computing and maintaining on a current basis mailers' credit balances
- Checked and set post office stamp-vending machines and postage meters
- Rented post office boxes, received rental payments, conducted reference checks, and completed related forms
- Distributed primary and one or more secondary schemes of incoming mail
- Followed established safe work methods, procedures and safety precautions while performing all duties
- Performed other duties as assigned.
Call Center Agent
Starbucks
Dallas, Texas
07.2014 - 09.2015
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Managed customer expectations by clarifying needs, identifying options and recommending products and services
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
- Managed high-volume of inbound and outbound customer calls.
Picker/Packer
Kohl
Desoto, Texas
09.2013 - 07.2014
- Fulfilled orders quickly to accomplish challenging daily objectives
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing
- Picked up heavy objects using proper lifting techniques to avoid personal injuries
- Selected products and items from shelves and pallets for customer orders
- Promoted workplace safety and smooth production by keeping workspaces clean, organized and free of hazards
- Worked additional hours and shifts to meet tight deadlines during peak periods
- Reviewed packing slips and other documentation to properly box requested items for shipment
- Labeled boxes and placed in outbound collection areas
- Packaged fragile items with protective padding to prevent damages during shipments
- Limited damage to products and orders by using care when choosing items
- Cleaned and organized aisles, work stations, and floors to promote operational productivity.
Education
High School Diploma -
Robert M Shoemaker High School
Killeen, TX06-2009
Some College (No Degree) -
Cedar Valley College
Lancaster, TXSkills
- Problem-Solving
- Verbal and Written Communication
- Customer Service
- Critical Thinking
- Proofreading and Editing
- Microsoft Office
- Time Management
- Active Listening
- Attention to Detail
- Appointment Scheduling
Timeline
Universal Associate Banker Teller
Texas Trust Credit Union
05.2023 - Current
Claims Specialist
Asurion
10.2021 - Current
Mail Handler Assistant
USPS
04.2017 - 10.2021
SVCS/Distribution Associate
USPS
09.2015 - 04.2017
Call Center Agent
Starbucks
07.2014 - 09.2015
Picker/Packer
Kohl
09.2013 - 07.2014
High School Diploma -
Robert M Shoemaker High School
Some College (No Degree) -
Cedar Valley College