Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Mary Hartfield

Chicago,IL

Overview

37
37
years of professional experience
1
1
Certification

Work History

Police Officer

City of Chicago
Chicago, IL
12.1988 - 04.2019
  • Organized crime scene investigation, collected evidence, and interviewed witnesses.
  • Monitored radio transmissions from dispatch regarding reported crimes or emergencies.
  • Developed positive relationships with members of the community through outreach programs.
  • Investigated suspicious persons or activities to determine if criminal activity was present.
  • Provided testimony in court when necessary concerning investigations conducted.
  • Assisted with the enforcement of all applicable laws, ordinances, and regulations.
  • Prepared detailed reports on incidents and arrests made.
  • Maintained order during civil disturbances or protests.
  • Responded to emergency calls for service and provided assistance as needed.
  • Counseled victims of domestic violence regarding available resources and legal options.
  • Provided security at public events such as parades, concerts, or sporting events.
  • Utilized various technologies including computers, cameras, and radar guns to complete job duties.
  • Arrested suspects following established procedures while exercising caution and good judgment.
  • Performed searches for missing persons using a variety of investigative methods.
  • Attended training sessions to maintain proficiency in law enforcement techniques.
  • Patrolled assigned areas to detect and prevent criminal activity.

Customer Service Representative

Chicago Tribune
Chicago, IL
April 1987 - 11.1988
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved customer complaints promptly and efficiently.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Customer Service Representative

Sears Roebuck
Chicago, IL
09.1982 - 04.1986
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed positive relationships with customers through friendly interactions.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained a high level of professionalism when dealing with difficult customers.

Education

Bachelor of Arts - Criminal Justice

Saint Xavier University
Chicago, IL
06-2004

Skills

  • Investigative skills
  • Planning and coordination
  • Surveillance and covert operations
  • Relationship building and management
  • Community Relations
  • Traffic Laws
  • Conflict resolution tactics
  • Community-Oriented Policing
  • Data-driven approaches
  • Case Management

Accomplishments

  • Crime Reduction Awards 2004 and2008
  • Attendance Recognition Award
  • Democratic National Convention Award
  • Nato Summit Award
  • Presidential Election Deployment Award 2008
  • Complimentary Letters
  • 17 Honorable mentions

Certification

  • Master's Certification in Training and Performance Management

Timeline

Police Officer

City of Chicago
12.1988 - 04.2019

Customer Service Representative

Sears Roebuck
09.1982 - 04.1986

Customer Service Representative

Chicago Tribune
April 1987 - 11.1988

Bachelor of Arts - Criminal Justice

Saint Xavier University
  • Master's Certification in Training and Performance Management
Mary Hartfield