Mary Hartfield
Chicago,IL
Overview
37
37
years of professional experience
1
1
Certification
Work History
Police Officer
City of Chicago
Chicago, IL
12.1988 - 04.2019
- Organized crime scene investigation, collected evidence, and interviewed witnesses.
- Monitored radio transmissions from dispatch regarding reported crimes or emergencies.
- Developed positive relationships with members of the community through outreach programs.
- Investigated suspicious persons or activities to determine if criminal activity was present.
- Provided testimony in court when necessary concerning investigations conducted.
- Assisted with the enforcement of all applicable laws, ordinances, and regulations.
- Prepared detailed reports on incidents and arrests made.
- Maintained order during civil disturbances or protests.
- Responded to emergency calls for service and provided assistance as needed.
- Counseled victims of domestic violence regarding available resources and legal options.
- Provided security at public events such as parades, concerts, or sporting events.
- Utilized various technologies including computers, cameras, and radar guns to complete job duties.
- Arrested suspects following established procedures while exercising caution and good judgment.
- Performed searches for missing persons using a variety of investigative methods.
- Attended training sessions to maintain proficiency in law enforcement techniques.
- Patrolled assigned areas to detect and prevent criminal activity.
Customer Service Representative
Chicago Tribune
Chicago, IL
April 1987 - 11.1988
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Service Representative
Sears Roebuck
Chicago, IL
09.1982 - 04.1986
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
Education
Bachelor of Arts - Criminal Justice
Saint Xavier University
Chicago, IL06-2004
Skills
- Investigative skills
- Planning and coordination
- Surveillance and covert operations
- Relationship building and management
- Community Relations
- Traffic Laws
- Conflict resolution tactics
- Community-Oriented Policing
- Data-driven approaches
- Case Management
Accomplishments
- Crime Reduction Awards 2004 and2008
- Attendance Recognition Award
- Democratic National Convention Award
- Nato Summit Award
- Presidential Election Deployment Award 2008
- Complimentary Letters
- 17 Honorable mentions
Certification
- Master's Certification in Training and Performance Management
Timeline
Police Officer
City of Chicago
12.1988 - 04.2019
Customer Service Representative
Sears Roebuck
09.1982 - 04.1986
Customer Service Representative
Chicago Tribune
April 1987 - 11.1988
Bachelor of Arts - Criminal Justice
Saint Xavier University
- Master's Certification in Training and Performance Management