Mary Headrick

• Oversaw daily operations to guarantee compliance with company standards and protocols.
• Managed staff scheduling, optimizing labor costs while maintaining service quality.
• Trained new employees on operational procedures, enhancing team efficiency and performance.
• Monitored food safety practices to comply with health regulations and maintain customer satisfaction.
• Resolved customer complaints swiftly, improving overall dining experience and retention rates.
• Conducted inventory management, reducing waste through effective stock control measures.
• Led team meetings to communicate goals, align efforts, and foster a positive work environment.
• Trained employees in essential job functions.
• Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
• Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
• Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
• Ensured compliance with company policies, industry regulations, and safety standards by conducting regular audits and providing necessary training to employees.
• Initiated plans to improve customer relations, quality standards, and service efficiency.
• Proactively identified potential issues within the workplace, taking corrective actions to maintain seamless operations at all times.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Interacted well with customers to build connections and nurture relationships.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Reported issues to higher management with great detail.

• Processed payments and documented account changes for financial accuracy and transparency.
• Prepared billing statements for patients and verified correct diagnostic coding.
• Handled high volume of in-bound calls pertaining to reconciliation of delinquent
• Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance.
• Responded to customer concerns and questions on daily basis.
• Generated financial statements and reports detailing accounts receivable status
• Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.

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• Communicated with insurance providers to resolve denied claims and resubmitted.
• Trained new employees on multiple medical billing programs and data entry software.
• Translated and interpreted medical billing codes with strong accuracy to enable swift payment from insurance agencies.