Mary Henneman
Unemployed 715-559-0936
Eau Claire,WI
Summary
Customer-focused with more than18 years of experience within fast-paced, high-volume work environments. Highly personable and receptive to customers' needs. Well versed in post office products and services. Aslo worked at call centers previous to working for the post office including Great lakes higher education, and Xcel Energy. Friendly with in-depth knowledge of post office products and services. Proven record fostering positive relationships with customers. Successful in tactfully resolving issues relating to delivery, mail theft and lost or damaged mail. Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments. Knowledgeable and tech-savvy postal worker with mechanical skills. Trained to operate, maintain and repair high-volume sorting equipment. Well-versed in mail routing and computerized tracking. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Clerk/Mail Processing Clerk/Pre-Sorter
United States Postal Service, USPS
Elk Mound, Wisconsin
12.2016 - 08.2022
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Weighed letters and packages and calculated costs based on classification, weight and destination.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Used automated mail processing equipment to sort and collate mail.
- Upsold postal services like insurance and tracking.
- Sold stamps to customers along route and counted back bills and change to avoid errors.
- Distributed mail on foot to residences and businesses, delivering to customers per shift.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Attached identification materials to packages and envelopes for delivery tracking and sorting.
- Performed routine preventive maintenance on sorting machines and removed envelope jams.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Resolved problems, improved operations and provided exceptional service.
- Worked flexible hours across night, weekend and holiday shifts.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Received and processed stock into inventory management system.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
Education
High School Diploma -
North High School
Eau Claire, WI 08.2006 - 08.2006
Skills
Post office operations
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Clerk/Mail Processing Clerk/Pre-Sorter
United States Postal Service, USPS
12.2016 - 08.2022
High School Diploma -
North High School
08.2006 - 08.2006
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