MARY HERNANDEZ
Germantown,MD
Summary
Skilled Shift Manager engages with employees and customers to promote successful operations strategies and best practices. Develops motivated team members by utilizing proven training techniques to strengthen job knowledge and abilities. Recognized for excellent analytical and customer service skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Hospitality Worker
FLIK Hospitality
11.2023 - Current
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
Shift Manager
Cafe Rio Mexican Grille
06.2013 - 09.2019
- Cleaned and maintained all areas of business to promote tidy, visually appealing image
- Addressed and resolved customer inquiries and complaints to restore satisfaction
- Oversaw opening and closing duties and delegated tasks to team members for optimal productivity
- Assessed cash drawers to make daily shift deposits.
Shift Leader
Sweetgreen
09.2019 - 11.2023
- Delegate tasks, communicated expectations and directed workflows to improve performance
- Motivate team to deliver quality service while promoting energetic and collaborative environment
- Manage operations during shift, with total awareness of activities of employees and customers
- Check inventory daily to verify adequate supply levels for each shift
- Assess customer needs and issued complementary services to drive customer loyalty.
Education
Instituto Maximiliano Carranza
Honduras06.2009
Skills
- Team motivation
- Operations management
- Set up devices
- Problem-solving
- Task prioritization
- Training
Certification
SERVSAFE CERTIFICATE
Timeline
Hospitality Worker
FLIK Hospitality
11.2023 - Current
Shift Leader
Sweetgreen
09.2019 - 11.2023
Shift Manager
Cafe Rio Mexican Grille
06.2013 - 09.2019
Instituto Maximiliano Carranza
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