Mary Hernandez
Money Services Specialist
Hobart,IN
Summary
Customer service professional dedicated to effective team management and customer satisfaction. Management professional effective at building highly-motivated teams, as well as leading cross-functional teams in a fast-paced environment. Exceptional customer care professional who addresses inquiries and resolves as they arise. Dynamic Customer Service Manager who leads diverse teams to achieve company goals. Customer service management professional experienced in credit cards services, fraud operations and collections. Team player with exceptional listening and critical thinking skills. Customer service expert with sound judgment and an ability to resolve problems tactfully and diplomatically.
Overview
25
25
years of professional experience
Work History
Money Service Specialist
Walmart-Merrillville
04.2018 - Current
- Assist customer with various Money Services.
- Check cashing, International money transfer, bill pay. Loading and unloading credit cards and gift cards.
- Greet guests and assist with the self check machines
- Help fill isles around self check out area with supplies and candy
- Collaborated with team members to develop new strategies for improving service quality and efficiency.
- Maintained accurate records of all customer interactions for reporting purposes and ongoing process improvements.
- Cultivated strong relationships with clients through excellent communication skills and genuine concern for their needs, leading to increased client retention rates over time.
Service Desk/Baby Registry
Babies R Us-Merrillville
11.2013 - 04.2016
- Managed call flow and responded to technical support of customers
- Politely assisted customers in person and via telephone
- Met and exceeded company sales and productivity goals
- Scored in top 10% of employees in successful resolution of issues
Manager
Bar Louie-St John
07.2006 - 10.2015
- Oversaw all departments, including inventory and budgets
- Drafted the budget for different departments and monitored expenditures
- Planned and conducted staff trainings, with an emphasis on Guest Service and productivity
- Developed methods to establish and clarify customer objectives
Food/Beverage Supervisor
Ameristar Casino- East Chicago
05.2001 - 07.2006
- Oversaw all departments, including 7 revenue venues
- Hiring, Scheduling, Payroll and training
Education
High School Diploma - undefined
undefined
- Coursework in Business Administration, Finance and Marketing
- Coursework in Cost Accounting and Budgets
Associate Accounting -
Skills
Skilled trainer
Excellent time management skills
Effective problem solver
Customer-focused
Inventory control
Exceptional telephone etiquette
Customer service
Problem-solving
Time management
Customer relations
Timeline
Money Service Specialist - Walmart-Merrillville
04.2018 - Current
Service Desk/Baby Registry - Babies R Us-Merrillville
11.2013 - 04.2016
Manager - Bar Louie-St John
07.2006 - 10.2015
Food/Beverage Supervisor - Ameristar Casino- East Chicago
05.2001 - 07.2006
- High School Diploma,
Purdue University - ,
Davenport College - Associate Accounting,