Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrea Martinez

Glenn Heights,TX

Summary

Proficient in all areas of customer service. High accuracy in billing ensures that customers receive information on time. Ability to resolve problems efficiently with all team members, to facilitate high customer satisfaction. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.

Overview

23
23
years of professional experience

Work History

Customer Service Manager

CRST The Transportation Solution
09.2001 - 03.2024
  • Process billing for loads hauled.
  • Verified invoices to ensure accurate billing rates.
  • Investigate billing issues, lane rates, and fuel charges.
  • Manage payroll for 1,300 drivers.
  • Audit payroll reports and driver hours for accuracy.
  • Maintain strong customer relationships focused on excellence.
  • Spearheaded formation of company's Customer Service unit in 2011.
  • Developed comprehensive training materials.
  • Performed yearly performance reviews.
  • Coordinated interdepartmental efforts for seamless customer satisfaction.
  • Conducted training and offered staff development opportunities to decrease process lags.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.

Education

Master’s - Accounting and Finance management

Devry/Keller school of management
05.2023

B.A. - Business Administration, Accounting

University of Phoenix
06.2012

Skills

  • Customer Service
  • Team Development
  • Leadership
  • Communication
  • Data analysis
  • Accounting
  • Critical thinking
  • Computer knowledge
  • Conflict resolution techniques
  • MS office
  • Administrative support
  • Skilled multi-tasker
  • Billing and filing
  • Skilled trainer
  • Verbal and written communication

Timeline

Customer Service Manager

CRST The Transportation Solution
09.2001 - 03.2024

Master’s - Accounting and Finance management

Devry/Keller school of management

B.A. - Business Administration, Accounting

University of Phoenix
Andrea Martinez