Mitchell Longcor
Des Moines,IA
Summary
A highly motivated technology professional with a proven track record of providing high-quality solutions and technical consultation to operations and finance teams alike, utilizing exceptional interpersonal, leadership, and problem-solving skills, and renowned versatility with a keen ability to deliver thoughtful work within a fast-paced environment. This candidate is eager to apply technical & domain expertise to support businesses by crafting innovative and effective solutions that yield success and exceed stakeholder expectations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Product Owner III
CRST The Transportation Solution
- Current
- Own and prioritize product backlog and roadmap for the CRST Driver First Mobile Application
- Responsible for proof of concept (POC), Trade Study Research, and cost negotiation of new technologies to be adopted by mobile application.
- Deliver Product features increasing user efficiency, retire legacy products, and gamify transactional experience for users.
- Manage implementation of new features by outlining sequence and architectural diagrams that provide specifications into how, where, and when each component would work.
- Peer-review SQL Server and Python code for Data and API Engineering counterparts.
Senior IT – Business & Process Analyst
CRST The Transportation Solution
04.2021
- Collaborated closely with business stakeholders to elicit and define requirements aligning with organizational objectives for ongoing and upcoming projects and development cycles and translating them to technical requirements as needed.
- Completed a six year enterprise-wide ERP Integration project to consolidate seven business units into one operating environment, involving retirement several legacy systems - a transformation that impacted ~2,000 office employees, ~7,000 driving partners over numerous hours of development, support and consultation.
- Authored comprehensive functional design documentation and stored procedures for handoff to developer, guiding creation of automation tools and complex integrations with external systems aimed at streamlining operational processes and eliminating transactional work. Examples include bi-direction integration to: ERP to UKG (an HR-CRM product) integration, ERP to numerous shipper systems, ERP to other software vendors such as WithVector, Gnosis Freight, Project 44, Foundry; utilizing API, XML, and SFTP methods.
- Developed, enhanced, and provided support for custom SQL automation solutions regarding employee leave management, agent commission payment, billing & settlement variance to contractors, automated billing and settlements creation, and the development of stored procedures facilitating REST API requests for external data posting, including transportation freight orders to a trucking load board.
IT – Operations Analyst
CRST International
05.2020 - 04.2021
- Utilized Jira software product to monitor, update, and provide support for technical issues related to CRST's ERP solution, as well as various third-party SaaS applications.
- Played a pivotal role in primary support responsibilities for multiple modules within CRST's ERP software encompassing mobile communications, billing, settlements, operations, and accounting & general ledger.
- Co-led onboarding of a major new business startup of top 10 US exporter of goods, resulting in a significant addition to CRST's portfolio with a complex technology landscape.
- Managed multiple on-site initiatives providing leadership and support to nearly 30 new business startups in implementation of best practices and enhancement of operational efficiency during the startup phase.
- Conducted thorough functional and regression testing to ensure integrity and quality of software solutions through meticulous analysis, test case design, and collaboration with 3rd party development teams.
Account Manager
CRST Dedicated East
06.2019 - 05.2020
- Collaborated with one of CRST's largest customers to establish foundational metrics for "Carrier Scorecard," tool that is still in active use today
- Standardized key reporting metrics that have been adopted across various Dedicated-Contract Customers of CRST, a top 5 Dedicated Carrier in the US.
- Played key role in seamless integration CRST's ERP software solution (Mcleod Software) from legacy Mainframe (AS400) software.
- Responsibilities included active participation in user acceptance testing (UAT) of software solutions and providing support during software go-live phase as a business representative.
- Orchestrated optimal fleet operations by strategic assignment and coordination of drivers, optimizing routes, and implementing efficient scheduling practices, resulting in heightened overall efficiency and on-time delivery performance.
Education
Bachelor of Arts - Marketing and Management
Wartburg College
Waverly, Iowa05.2019
Skills
- SQL Server Management Studio/Azure Data Studio/Power BI
- Python
- Postman API platform
- UKG (Ultimate Kronos Group)
- Mcleod Software ERP
- Visual Studio
- Minitab
- Atlassian - (Confluence, ITSM, Product Discovery, & Bitbucket)
- MS Office Suite
- Customer/Vendor Relations
- Technical Research
- Analytical and Critical Thinking
Certification
- Class of 2024 Emerging Leaders in Transportation Certificate
Activities
- Wartburg Men’s Basketball Team, 2015-2019
- Wartburg College Deans List
- National Honor Society of Leadership and Success
- Eagle Scout
- Technology Association of Iowa
Assessments
- Helix Culture Type Assessment Result: Fixer
- CliftonStrengths top 5 themes: Achiever, Arranger, Significance, Responsibility, & Self-Assurance
Languages
English
Native or Bilingual
Spanish
Limited Working
References
Available on request
Timeline
Senior IT – Business & Process Analyst
CRST The Transportation Solution
04.2021
IT – Operations Analyst
CRST International
05.2020 - 04.2021
Account Manager
CRST Dedicated East
06.2019 - 05.2020
Product Owner III
CRST The Transportation Solution
- Current
Bachelor of Arts - Marketing and Management
Wartburg College
- Class of 2024 Emerging Leaders in Transportation Certificate
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