Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Hi, I’m

Aysha Khan

Product Owner | Sr. Business Analyst
Los Angeles,CA

Summary

Product Owner with 10+ years of progressive experience bridging business and technology across healthcare, insurance, and entertainment. Proven track record in defining product vision, roadmaps, and backlogs while driving Agile delivery in SAFe and Scrum environments. Adept at leading cross-functional teams, facilitating PI planning and sprint ceremonies, and aligning product priorities with business goals. Skilled in leveraging data insights and regulatory expertise (HIPAA, Medicare/Medicaid, EDI, FHIR) to deliver compliant, customer-focused solutions. Recognized for accelerating release cycles, improving adoption, and delivering measurable outcomes in interoperability, claims processing, and enterprise modernization.

Overview

8
years of professional experience
3
Certifications

Work History

Premera Blue Cross

Product Owner | Sr. Business Analyst
09.2024 - Current

Job overview

  • Defined product vision and roadmap for provider interoperability solutions, aligning delivery with CMS mandates and enterprise compliance strategy.
  • Owned and prioritized the product backlog in Azure DevOps, creating and refining features, epics, and user stories with clear acceptance criteria.
  • Collaborated with business stakeholders across compliance, provider relations, and claims to ensure backlog priorities delivered maximum business value.
  • Partnered with architects and engineering teams during design reviews to shape scalable provider data integration and ensure alignment with long-term architecture.
  • Guided implementation of AHDS as a strategic provider data hub, improving downstream claims adjudication accuracy and rate setting efficiency.
  • Delivered mapping frameworks for provider files (Binary ⇆ FHIR ⇆ eVIPS), enabling seamless data exchange and reducing onboarding timelines by 30%.
  • Directed creation of custom FHIR extensions to address non-standard fields, expanding interoperability and reducing integration issues.
  • Oversaw delivery of FHIR APIs for Provider Directory, Patient Access, Payer-to-Payer, and Prior Authorization, accelerating compliance delivery by 2 months.
  • Ensured secure PHI/PII handling through FHIR security tags and labels, strengthening adherence to HIPAA requirements.
  • Facilitated sprint ceremonies, reviews, and retrospectives, driving continuous improvement and improving team velocity by 15%.


Healthcare & Regulatory Expertise: Medicare Parts A–D, Medicaid, HIPAA 5010, ICD-9/10, CPT, NCPDP-PBM, HIPPS, EDI transactions (837, 834, 835, 270/271, 276/277, 278, 999, TA1), HL7-to-FHIR conversions.

Optum, UnitedHealth Group

Product Owner
07.2022 - 09.2024

Job overview

  • Owned and executed the product roadmap for a new product launch, aligning release milestones with business strategy.
  • Defined, prioritized, and refined the backlog in Azure DevOps, ensuring features were transparent, business-driven, and aligned with customer needs.
  • Engaged with stakeholders and end-users to gather feedback, validate features, and drive adoption-focused enhancements that improved customer satisfaction by 30%.
  • Directed a major platform upgrade, migrating on-premises systems to Azure Data Fabric, reducing infrastructure costs and improving release speed.
  • Championed CI/CD adoption, reducing deployment time by 35% and improving release reliability.
  • Facilitated Agile ceremonies (PI planning, sprint planning, grooming, reviews, retrospectives), increasing velocity by 20%.
  • Leveraged SQL and BI insights to track feature usage patterns, prioritize roadmap decisions, and improve customer onboarding efficiency.
  • Introduced a feature prioritization framework, accelerating time-to-market for high-value enhancements.

Tristar Insurance

Technical Product Owner
04.2020 - 06.2022

Job overview

  • Owned product backlog and roadmap in SAFe, translating business needs into technical epics, features, and stories.
  • Collaborated with architects and engineering teams on API design, integration, and testing, reducing system defects by 10%.
  • Directed CI/CD pipeline adoption in Azure DevOps, accelerating release cycles by 15% and improving deployment reliability.
  • Validated APIs and integrations using Postman and JSON, ensuring scalability and smooth system connectivity.
  • Facilitated PI Planning, sprint ceremonies, and backlog refinement, improving delivery predictability and throughput by 20%.
  • Applied Kanban practices to streamline engineering workflows, reducing bottlenecks and increasing visibility.
  • Partnered with stakeholders across compliance, operations, and IT to ensure product delivery aligned with enterprise objectives.
  • Delivered technical solutions that improved claims adjudication workflows, reducing processing time by 30%.

Warner Bros

Data Analyst
08.2017 - 03.2020

Job overview

  • Developed dashboards and reports to monitor ACH transaction volumes, compliance metrics, and processing times, providing insights that informed system enhancements.
  • Partnered with finance, IT, and compliance teams to identify inefficiencies and prioritize improvements, reducing transaction errors by 15%.
  • Provided data insights to product and business teams, shaping requirements for system upgrades and compliance initiatives.
  • Collaborated with engineering teams in iterative release cycles, validating data accuracy for new features and enhancements.
  • Built scalable reporting frameworks that improved transparency and supported leadership decision-making on product and operations.

Education

California State University
Los Angeles, CA

Master of Science from Information Systems
05.2017

University Overview

  • 3.5 GPA
  • Focus on enterprise systems, data management, and IT strategy, supporting a strong foundation for product and technical leadership.

Indore Institute of Science And Technology
Indore, India

Bachelor of Engineering from Information Technology
06.2014

University Overview

  • Honoree of Information Technology Department
  • 7.6 GPA out of 10.
  • Concentration in software engineering, databases, and systems design.

Skills

Product Ownership & Agile Leadership

Certification

SAFe 6.0 Product Owner / Product Manager (POPM) – Scaled Agile

Accomplishments

  • Published Paper: An Investigation of Health Status Indicators: An Analytics Approach to Community Health in the United StatesJournal of Strategic Innovation and Sustainability
  • Research Presentations: Presented findings twice at the Student Research Symposium, California State University, Los Angeles

Timeline

Product Owner | Sr. Business Analyst

Premera Blue Cross
09.2024 - Current

Product Owner

Optum, UnitedHealth Group
07.2022 - 09.2024

Technical Product Owner

Tristar Insurance
04.2020 - 06.2022

Data Analyst

Warner Bros
08.2017 - 03.2020

California State University

Master of Science from Information Systems

Indore Institute of Science And Technology

Bachelor of Engineering from Information Technology
Aysha KhanProduct Owner | Sr. Business Analyst