Prashanth Alapati
Summary
Senior Technical Product Owner and Lead Business Analyst with 11+ years of experience delivering enterprise-scale digital and platform solutions across banking, wealth management, retirement, insurance, and airline domains. Proven track record of leading cross-functional teams through the full SDLC lifecycle, from discovery and roadmap definition to delivery and adoption. Strong expertise in Agile delivery, product ownership, and stakeholder management at VP level, with hands-on experience across Salesforce CRM, cloud platforms such as AWS and Azure, React applications, and data-driven ecosystems. Known for driving large-scale transformations, data migrations, and process improvements that enhance operational efficiency, customer experience, and compliance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sr Technical Product Owner | Lead Business Analyst
BMO Bank of Montreal
08.2025 - Current
- Led enterprise-scale document repository consolidation for wealth management, migrating data from 18–20 legacy repositories into a unified platform.
- Defined product vision, roadmap, and scope for centralized document access, enabling a single source of truth for client and advisor documentation.
- Directed metadata mapping and standardization across millions of records to ensure accurate classification, searchability, and compliance.
- Facilitated stakeholder workshops and discovery sessions to align teams on priorities, scope, and business outcomes.
- Challenged stakeholders and guided decisions on in-scope versus out-of-scope features, accelerating execution.
- Authored business and functional requirements to support engineering and data teams during implementation.
- Evaluated and negotiated with third-party vendors to select scalable and cost-effective document management solutions.
- Managed migration planning, dependencies, and risks to ensure minimal disruption to operations.
- Collaborated closely with technology teams, SharePoint platform teams, and Trusts and Estates business units to align document structures and access models.
- Drove alignment across advisory, operations, Trusts and Estates, and client servicing teams to ensure enterprise-wide adoption.
- Delivered a 40% improvement in customer service efficiency through faster document access and streamlined workflows.
Lead Business Systems Analyst | Technical Product Owner
Accenture
10.2022 - 08.2025
- Owned product backlog and delivery for digital platforms supporting wealth management and advisor servicing, focusing on data integration, client experience, and platform scalability.
- Led large-scale data consolidation initiatives, eliminating millions of duplicate client and advisor records during integration of newly acquired entities such as Pcap.
- Defined data mapping, deduplication rules, and validation strategies to ensure data accuracy and consistency across systems.
- Collaborated with engineering teams to design and deliver React-based applications, improving advisor experience and client visibility.
- Defined requirements and supported development of AWS-based data pipelines using S3, Glue, and Athena for reporting and analytics.
- Partnered with business and operations teams to streamline onboarding and servicing workflows across integrated platforms.
- Designed and implemented IVR prompts and conversational flows to enhance customer interaction and self-service capabilities.
- Contributed to Gen AI initiatives by defining use cases and requirements for automated summarization, recommendations, and intelligent workflows.
- Coordinated cross-functional teams across technology, data, and business units to deliver scalable solutions aligned with enterprise goals.
- Led UAT planning and execution, ensuring high-quality releases and reduced production defects.
- Maintained strong stakeholder alignment through regular updates, workshops, and governance discussions
Senior Business Systems Analyst | Agile Product Owner
Accenture
04.2021 - 02.2022
- Led Salesforce transformation initiatives, supporting migration from Classic to Lightning experience across enterprise CRM platforms.
- Gathered and documented requirements for Salesforce features including workflows, Apex classes, triggers, and UI components.
- Partnered with developers to translate business needs into scalable Salesforce solutions and enhancements.
- Defined user stories, acceptance criteria, and backlog priorities for CRM modernization initiatives.
- Worked closely with stakeholders to improve usability, performance, and adoption of Salesforce Lightning interfaces.
- Supported integration of Salesforce with external systems and APIs to enable end-to-end business workflows.
- Coordinated Agile delivery across global teams, including sprint planning, backlog grooming, and reviews.
- Validated system functionality through UAT cycles and ensured readiness for production releases
Business Systems Analyst | Program Coordinator
IDFC Bank
06.2016 - 03.2021
- Delivered solutions across core banking products including lending, CASA, cards, and payments systems
- Led claims automation initiative, reducing turnaround time by 40% and improving operational efficiency.
- Worked on payments and transaction processing systems, supporting high-volume financial operations and compliance requirements.
- Contributed to card lifecycle management processes including issuance, servicing, and transaction tracking.
- Defined product vision and roadmap for retirement and annuity offerings, ensuring compliance and scalability
Managed end-to-end product delivery from requirements through UAT and go-live. - Collaborated with actuarial teams to integrate financial models into digital systems.
- Led digital transformation initiatives across insurance and wealth servicing workflows.
- Supported data migration and reconciliation activities ensuring accuracy of large-scale data transfers.
- Developed dashboards to track compliance, adoption, and operational performance.
- Acted as a liaison between business, risk, and technology teams to ensure delivery alignment.
- Guided junior analysts and supported structured documentation and UAT coordination across teams
Business Analyst Intern
Kiwi.com
08.2014 - 05.2016
- Worked with UI and UX teams to translate designs into functional requirements for airline platforms
- Documented business and functional requirements and created process and data flow diagrams
- Performed front-end validation and usability testing across applications
- Supported development of reporting dashboards and internal tools
- Facilitated Agile ceremonies - sprint planning, daily stand-ups, and retrospectives - to ensure delivery consistency and velocity.
- Authored user stories, epics, and acceptance criteria in Jira; linked deliverables to business objectives in Confluence.
- Documented functional requirements, process diagrams, and UAT scenarios for all Salesforce-related modules.
- Supported UAT planning and execution, tracked defect resolutions, and managed stakeholder feedback to final approval.
- Used Smartsheet for dependency tracking, sprint progress visualization, and leadership reporting.
Education
Masters - Project Management
Lewis University
Romeoville, IL12-2023
Bachelors - Computer science
Andhra University
Visakhapatnam, AP05-2016
Skills
- Product ownership and backlog management (Agile, Scrum, SAFe)
- Agile delivery (epics, user stories, acceptance criteria, sprint planning)
- SDLC, roadmap planning, dependency and risk management
Stakeholder engagement (VP-level, cross-functional, cross-shore teams) - Business process modeling (BPMN, lifecycle design, process flows)
- Banking, wealth management, retirement, insurance, airline platforms
- Salesforce CRM, React, AWS (S3, Glue, Athena), Azure
- Jira, Confluence, Lucid chart, Office 365
- Data migration, system integration, digital transformation
Gen AI and AI-driven automation
Accomplishments
- Improved customer service efficiency by 40% by leading enterprise document repository consolidation across more than 20 legacy systems.
- Reduced duplicate CRM records by 40%, improving data accuracy and Client 360 reporting.
- Contributed to payments platform transformation supporting over 10,000 daily SWIFT and ACH transactions.
- Reduced claims processing time by 40% (15 to 9 days), delivering approximately $250K in annual savings.
- Reduced defect leakage by 25% through structured UAT leadership and cross-team coordination.
- Improved delivery predictability by 30% by leading distributed teams across geographies.
- Achieved 95% stakeholder satisfaction through consistent engagement with senior business leaders
Certification
- Professional Scrum Product Owner, Scrum.org
- Gen AI, Accenture
Timeline
Sr Technical Product Owner | Lead Business Analyst
BMO Bank of Montreal
08.2025 - Current
Lead Business Systems Analyst | Technical Product Owner
Accenture
10.2022 - 08.2025
Senior Business Systems Analyst | Agile Product Owner
Accenture
04.2021 - 02.2022
Business Systems Analyst | Program Coordinator
IDFC Bank
06.2016 - 03.2021
Business Analyst Intern
Kiwi.com
08.2014 - 05.2016
Bachelors - Computer science
Andhra University
Masters - Project Management
Lewis University