Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Mary Katherine Herrera

Chicago,IL

Summary

Dedicated young professional with 6 years experience in customer service and engagement. Organized and adaptable individual and team player with strong analytical problem-solving skills and ability to communicate effectively. Seeking to develop more extensive experience working with a team to provide valuable service and solutions for both the customer and the business.

Overview

6
6
years of professional experience
2
2
Certification

Work History

Customer Engagement Specialist

Neighborhoods.com & 55Places.com
05.2022 - Current
  • Utilizes CRM Software daily (Atlassian Cloud/Jira, Salesforce, Huddle, Hubspot, Front, Talkdesk, Twilio Flex & Twilio Console) to engage, manage, track, generate and connect leads with local Real Estate experts.
  • Creates tickets, manages customer inquiries, identifies and escalates bugs, and handles internal investigations in a timely manner through the use of an SLA ticketing system.
  • Manages daily reports tracking customer satisfaction, customer engagement, and new lead numbers through email, inbound calling, and outbound call campaigns
  • Assists in devising and implementing strategies to build positive relationships with clients that translate to home sales.
  • Performs research and analyzes data to identify client needs, find new sales leads and opportunities, and coordinate with team members.

Sales Associate

J.CREW
04.2021 - 07.2022
  • Built an established client base through product knowledge and individual client consultations, helping to create a seamless experience while promoting the company brand.
  • Understands systems and gadgets (Google Workspace, Ceridian Dayforce, Zipline, POS Systems) and used effectively to drive sales and network with customers.
  • Experience in balancing the needs of multiple clients while simultaneously working in a fast-paced environment.
  • Experience in providing outstanding customer service while collaborating and working with team members to elevate individuals as well as drive success towards service, sales and operational goals.

Education

Mother McAuley Liberal Arts High School
Chicago, IL

Marquette University
Milwaukee, WI

Skills

  • Customer Support
  • Customer Account Management
  • Sales & Marketing
  • Written & Oral Communication Skills
  • Problem Solving
  • Relationship Building
  • Business Development
  • Data Entry
  • Google Workspace
  • Microsoft Office

Certification

Talkdesk, Issued May 2022 - Talkdesk Certified Agent

Atlassian, Issued July 2022 - Jira Services Management Fundamentals Badge

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Customer Engagement Specialist

Neighborhoods.com & 55Places.com
05.2022 - Current

Sales Associate

J.CREW
04.2021 - 07.2022

Mother McAuley Liberal Arts High School

Marquette University

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Mary Katherine Herrera