Mary Hoshor
Cape Coral,FL
Summary
Customer Service Specialist demonstrating expertise in client relations and communication. A dependable, hardworking team player who takes pride in delivering exceptional customer service. Known for reliability, adaptability, and unwavering commitment to team success. Strong interpersonal skills and ability to navigate complex customer interactions with ease.
Overview
24
24
years of professional experience
Work History
Customer Service Specialist
McGriff, a MMA Company, LLC
03.2004 - Current
Extensive background in customer service, process compliance, and exceeding client expectations through timely effective communication. Assisting in Commercial Business/Contractor accounts for 20 years; and 1 year in Commercial Condominium accounts.
Custcomer Service Representative
Gulfshore Insurance
03.2001 - 03.2004
Hard-working, team player, dedicated to providing excellent customer service to my team and my client. Commercial Lines CSR for Commercial Business accounts.
Education
4-40 License - Professional Customer Service Representative
FAIA
Fort Myers FLAssociate's Degree in Court Reporting - Court Reporter (Business Law, Medical Terminology)
Fort Myers Business Academy
Fort Myers01-1987
Skills
- Certificates, Evidence & Summaries of Insurance
- Auto ID Cards / Motor Vehicle Reports
- Audits
- Policy Processing & mailing
- Invoicing and Accounting Resolution
- Inspection Recommendations
- Loss Runs & Claim Reporting
- Endorsements
- Quoting Umbrella, Legal Liability & General Liability
- Binding Policies
- Cancellation /Reinstatement
- Quote Requests for existing policies
- Updating BRCV & TIV for Flood Policies
- Premium FInance -adding endorsement premium
- Agent / Broker of Record
Timeline
Customer Service Specialist
McGriff, a MMA Company, LLC
03.2004 - Current
Custcomer Service Representative
Gulfshore Insurance
03.2001 - 03.2004
4-40 License - Professional Customer Service Representative
FAIA
Associate's Degree in Court Reporting - Court Reporter (Business Law, Medical Terminology)
Fort Myers Business Academy
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