Jaclyn Di costanzi
Newark,NJ
Summary
Dynamic Customer Service Specialist with a strong background in delivering exceptional customer support and efficiently resolving issues, resulting in consistently high satisfaction levels. Expertise in communication and problem-solving enhances service delivery and fosters positive customer experiences. A strong advocate for teamwork and collaboration, adaptable to evolving needs while maintaining a focus on achieving results. Recognized for reliability and a positive attitude, with proficiency in CRM software and customer engagement strategies.
Overview
30
30
years of professional experience
Work History
Customer Service Specialist
KUEHNE CHEMICAL CO., INC.
01.2023 - Current
- Conducted comprehensive research and diligent follow-up on procurement processes.
- Facilitated collection of pricing information and documentation for procurement submissions.
- Managed signing and submission of procurement documents, ensuring compliance with organizational standards and timelines.
- Conducted follow-up assessments on bid outcomes to enhance future proposals.
- Monitored bid openings to assess vendor qualifications and maintain transparency in procurement activities.
- Evaluated and submitted compliance paperwork for contracts, maintaining adherence to regulatory standards.
- Reviewed and authorized contracts to facilitate business agreements and partnerships.
- Monitored and managed tracking of contract expiration dates.
- Managed the transfer process of pricing information to accounting, enhancing data integrity and operational efficiency.
- Facilitated biweekly sales meetings to support team collaboration and communication. Assisted in preparing agendas and materials for effective discussions. Contributed to tracking action items and follow-ups for continuous improvement.
Customer Service Representative
KUEHNE CHEMICAL CO., INC.
01.2022 - 01.2023
- Managed order fulfillment and provided accurate delivery estimates to enhance customer experience.
- Conducted regular assessments of automatic deliveries to maintain service reliability.
- Coordinated information exchange between dispatch and common carriers to ensure operational efficiency.
- Streamlined paperwork tracking for accounts receivable, enhancing efficiency in financial processes.
- Validated customer cost inquiries to ensure accurate pricing information.
- Conducted thorough investigations and generated detailed reports to enhance customer service quality.
- Facilitated onboarding and training processes to enhance customer service skills of new hires.
- Acted as liaison to sales department, streamlining order and delivery processes to enhance operational efficiency.
- Participated in daily team meetings for all three plants to support operational discussions. Attended biweekly sales team meetings to assist in aligning sales strategies.
- Facilitated scheduling and coordination of inter-company transfers.
- Executed processing of purchase orders for terminal pickups.
- Orchestrated terminal pickup coordination to ensure timely and efficient operations.
Administrative Assistant/Customer Service
KUEHNE CHEMICAL CO., INC.
01.2017 - 01.2022
- Managed multiple incoming phone lines to efficiently address inquiries and provide assistance to callers.
- Coordinated order processing tasks to maintain efficiency and meet customer expectations for timely fulfillment.
- Compiled and assessed sales data to create in-depth reports for performance evaluation and forecasting.
- Managed annual budget sheets to uphold financial accuracy and integrity.
- Executed accurate pricing verification and timely delivery scheduling to streamline operations.
- Oversaw inventory management of office supplies to ensure timely replenishment and availability.
- Oversaw daily bid follow-up report monitoring and maintenance.
- Executed notarization of bid contracts to ensure legal compliance and authenticity.
- Coordinated efforts to track and analyze bid results, enhancing decision-making efficiency.
- Inputting and distributing bid results
- Engaged in Kuehne's Illumeo Excel training program to enhance data analysis skills.
Sales and Marketing Assistant
KUEHNE CHEMICAL CO., INC.
01.2013 - 01.2017
- Oversaw the preparation of weekly and monthly sales analysis reports. Analyzed sales data to inform strategic decision-making. Collaborated with cross-functional teams to enhance reporting accuracy.
- Maintained detailed records of pricing changes on a monthly and quarterly basis, ensuring up-to-date financial data.
- Analyzed cost structures based on industry index reports.
- Collaborated with sales team to prepare and update budget forecast analysis for current and upcoming fiscal years.
- Administered budget sheets to ensure financial accuracy and support marketing initiatives.
- Executed the entry of new customer accounts into the system, ensuring accurate data management and compliance with company standards.
- Executed mail merge processes to generate personalized announcements.
- Facilitated customer credit memo implementation to enhance transaction accuracy and efficiency.
- Oversaw management of multiple email accounts to ensure timely communication.
- Facilitated communication and resolution of inquiries from sales teams and representatives.
- Executed quarterly standard price reporting to U.S. Census Bureau through meticulous data collection.
Receptionist/Customer Service
KUEHNE CHEMICAL CO., INC.
01.2004 - 01.2013
- Answered all incoming calls
- Organized and filed all business need paperwork.
- Prepared seals for shipments
- Assisted with order processing via phone
- Provided delivery updates for customers
Customer Service Representatives
TRI-STATE FURNITURE SERVICE
04.1996 - 09.2003
- Entering orders and problem-solving concerns, in a high-volume call center
- Arranging inspections and repairs for damaged furniture
- Processed inspection outcome, reviewed repair receipts, and supporting documents from field reps.
- Worked closely with departments stores and vendors as the point of contact to set-up repairs, replacements, and/or refunds
Education
Paralegal Certificate -
KEARNY HIGH SCHOOL
01-2007
High School Diploma - undefined
HARRISON HIGH SCHOOL
01-2000
Skills
- Proficient in customer relations
- Manage in-house accounts
- Developed long-term partnerships with company carriers
- Certificates for regulatory compliance
- Completed 8-week Dale Carnegie course
- Transportation Worker Identification Credential (TWIC)
- Notary
- Effective organization
- Customer-oriented mindset
- Conflict resolution skills
- Effective problem resolution
- Efficient multitasking
- CRM software
- Cross-functional collaboration
- Client support
Accomplishments
- Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Work Preference
Work Type
Full TimeLocation Preference
On-SiteHybridRemoteSalary Range
$55000/yr - $200000/yrTimeline
Customer Service Specialist
KUEHNE CHEMICAL CO., INC.
01.2023 - Current
Customer Service Representative
KUEHNE CHEMICAL CO., INC.
01.2022 - 01.2023
Administrative Assistant/Customer Service
KUEHNE CHEMICAL CO., INC.
01.2017 - 01.2022
Sales and Marketing Assistant
KUEHNE CHEMICAL CO., INC.
01.2013 - 01.2017
Receptionist/Customer Service
KUEHNE CHEMICAL CO., INC.
01.2004 - 01.2013
Customer Service Representatives
TRI-STATE FURNITURE SERVICE
04.1996 - 09.2003
High School Diploma - undefined
HARRISON HIGH SCHOOL
Paralegal Certificate -
KEARNY HIGH SCHOOL