Summary
Work History
Education
Skills
Languages
Timeline
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Jesica Martinez

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Work History

Customer Service Agent

San Francisco Airport
San Francisco, CA
  • Conducted thorough reviews of travel documentation to confirm validity of visas and exit/entry permits.
  • Maintained accurate records of flight bookings and cancellations to support operational efficiency.
  • Delivered regular updates on flight schedules, ensuring clarity on arrivals and departures for travelers.
  • Resolved customer service issues by implementing effective solutions and ensuring satisfaction.
  • Managed ticketing and boarding processes, ensuring smooth passenger flow during peak travel times.

COM coordinator/Upholstery Department

Palecek
Richmond, CA
  • Oversaw daily operations involving Excel inventory sheets and AS400 system to streamline upholstery order management. Collaborated with various departments to enhance communication and improve order fulfillment processes.
  • Documented and verified daily receipt of imported materials, maintaining accurate records for inventory management.
  • Reviewed and sanctioned work orders, guaranteeing all necessary details were available for timely production line operations.
  • Facilitated transfer of all documentation into AS400 system to streamline communication among stakeholders.
  • Managed vendor relationships to streamline procurement processes and enhance supply chain efficiency.

Outreach Coordinator

UC DAVIS AB540 & Undocumented Student Center
Davis, CA
  • Developed and implemented strategic budget plans for UC Davis's first undocumented graduation, significantly boosting support network and institutional visibility.
  • Gain professional experience by working 1:1 with director of the internships and career center at UC Davis, assisting with task given to support UC Davis students through their career preparation
  • Demonstrated awareness, knowledge and skills required to network and collaborate with campus partners, undocuAllies, professors and student organizations implementing effective outreach engagement in the immigrant community.
  • Developed educational presentations catered to parents, UndocuAllies, college/ high school students as well as prospective UC Davis students by educating how to navigate the educational system for AB540 & Undocumented community while also sharing resources available.
  • Engage with individuals outside of UC Davis to exchange information, ideas,facts,perspectives and support for the immigrant community.
  • Developed outreach programs to support undocumented students' academic and personal growth.

Bar Supervisor

Brissa & CO
Folsom, CA
  • Generated detailed financial reports reflecting daily total net sales for accurate record-keeping.
  • Oversaw daily inventory audits to ensure stock accuracy. Managed weekly product and supply orders to optimize resource availability.
  • Addressed and de-escalated customer concerns while swiftly resolving issues to enhance satisfaction.
  • Implemented effective inventory tracking and store maintenance strategies to optimize operations.
  • Managed bar operations during weekday shifts as the sole bartender, ensuring efficient service and customer satisfaction.
  • Supervised daily bar operations, ensuring high service standards and compliance with health regulations.

Bartender

Chevys Fresh Mex
Sacramento, CA
  • Ensured compliance with safety regulations and maintained proper alcohol handling sanitation protocols.
  • Oversaw proper dating labeling and rotation of all bar beverages.
  • Managed drink orders and ensured timely service of beverages, enhancing guest satisfaction through quality drink preparation and presentation.
  • Maintained a secure and organized bar environment to enhance customer experience throughout working hours.
  • Facilitated training for new servers to enhance service quality and promote team cohesion.
  • Managed bar inventory, ordering supplies, and minimizing waste to optimize operational efficiency.

Cocktail Waitress

Daves and Busters
Roseville, CA
  • Demonstrated exceptional sales acumen by fostering authentic connections with guests.
  • Optimized operational efficiency through effective multitasking and a strong focus on detail in a fast-paced restaurant setting.
  • Executed cocktail preparation and service while efficiently expediting food orders for up to 100 guests.
  • Directed private party services, ensuring exceptional guest experiences and satisfaction.

Education

Associates Degree - Psychology

Berkeley City College
Berkeley, CA

Bachelor of Arts - Sociology

University of California, Davis
Davis, CA

Skills

  • Critical decision-making
  • Effective time management
  • Fundraising expertise
  • Advanced communication in Spanish and English
  • Proficient in customer relations
  • Clear communication skills
  • Software proficiency
  • Order processing expertise
  • Critical observation skills
  • Proficient in inventory software
  • Collaborative team member
  • Leadership training
  • Analytical problem solving
  • Effective interpersonal communication
  • Proficient in Microsoft Excel
  • Effective public speaking
  • Cost management proficiency

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Agent

San Francisco Airport

COM coordinator/Upholstery Department

Palecek

Outreach Coordinator

UC DAVIS AB540 & Undocumented Student Center

Bar Supervisor

Brissa & CO

Bartender

Chevys Fresh Mex

Cocktail Waitress

Daves and Busters

Associates Degree - Psychology

Berkeley City College

Bachelor of Arts - Sociology

University of California, Davis

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Jesica Martinez