Mary Hottenrott

Summary: Team Lead managing five consultants. Client Account Manager for ten clients providing oversight of projects and tickets. Functional senior consultant for Workday Application Management Services (AMS) in the areas of Absence and Time Tracking

• Managing a team of five PATTS consultants, timesheet review, 1:1’s, yearly reviews
• Managing ten clients as primary client contact; serving as point of contact for all issues, contracts, tickets, Workday needs
• Configuration of Absence & Time Tracking framework, providing support and guidance to meet client requirements
• Coordinated and supervised daily activities in ticket system as well as primary point of contact for clients
• Leading consultative Planning, Discovery, Design and Solutions Review sessions for clients by providing demonstrations and engaging key client resources to fully understand business requirements
• Facilitated team meetings to align goals and track progress effectively.
• Identified opportunities for process improvements, implementing changes when required.

Summary: Provide oversight regarding Workday Your Way implementation projects in the areas of Absence and Time Tracking focusing on State and Local Government

• Managing and supporting all phases of the implementation methodology and ensuring the quality of the deliverables for areas of responsibility
• Leading and supporting Design and Solutions Review sessions for global audiences by providing demonstrations and engaging key client resources to fully understand business requirements
• Developing unique solutions to meet complex client needs leveraging the suite of global HCM functionality and optimizing security configuration to support various service delivery models
• Guiding clients through the functional setup needed to support data conversion requirements, including transactional and organizational history, and supporting the validation of data from various legacy systems
• Supporting Unit Test scenario development and execution and partnering with clients throughout all phases of testing including End-to-End, Smoke, User Acceptance, and Parallel Testing

Summary: Provide functional support and oversight for Workday implementation projects in the areas of Absence and Time Tracking

• Managing all phases of the Launch implementation methodology and ensuring the quality of the deliverables for area(s) of responsibility
• Leading consultative Planning, Discovery, Design and Solutions Review sessions
• Developing unique solutions to meet client needs across more than eleven countries, leveraging the suite of global HCM functionality, and optimizing security configuration to support various service delivery models
• Guiding clients through the functional setup needed to support complex data conversion requirements, including transactional and organizational history, and supporting the validation of data from various legacy systems
• Overseeing Unit Test scenario development and execution and partnering with clients throughout all phases of testing including End-to-End, Smoke, User Acceptance, and Parallel Testing
• Strategizing cutover plans and rollout activities for initial, cross-platform, and Phase 2 deployments

Summary: Provided process and technology related support to the implementation of new employer sponsored benefit programs specializing in Disability and Leaves of Absence management

• Part of new client implementation team and responsible for the technology enabled communications and configuration of system parameters for new client programs
• Coordinated and lead the client review, creation, loading and testing of program communications for new client implementations and large projects
• Worked with project managers, project requestors, operations, business representatives, IT representatives and clients to ensure complete understanding of software requirements
• Produced project requirements documentation including written documents, process diagrams, report mock-ups, and other documentation as required, using standard templates
• Provided business related IT knowledge to clients and business representatives during the requirements management process
• Prepared reports using various system programs and coordinating with other departments
• System configuration specialist, maintaining and verifying client parameters in the claims management system, and research issues to resolution
• Assist in delivery of focused training for new client implementations

Summary: Provided Operations leadership for Central Ohio office, overseeing three sales assistants, receptionist, and interns

• Managing daily franchise operations including billing, invoices, payments for all clients and sales reps
• Part of new client implementation team and responsible for the technology enabled communications and configuration of system parameters for new client programs
• Client and corporate contact for Valpak Corporate
• Lead, planned and organized all team events