Mary Hyland

• Worked remotely answering calls for multiple clinics in the Valley system.
• Worked in a high paced and high stress job interacting with patients and clinical staff.
• Registered new patients and inputting important patient information for the clinic.
• Verified insurance and made sure it was active for upcoming visit.
• Resolved patient inquiries promptly or directed patients to those who could assist.
• Assisted with incoming messages and requests from clinic or patient.

• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
• Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
• Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
• Prepared and administered medications to alleviate patient symptoms.
• Called and faxed pharmacies to submit prescriptions and refills.

• Taking and recording vital signs (BP, temperature, pulse, respiratory rate, SpO₂)
• Performing triage and assessing patient needs
• Charting and EMR documentation (Epic)
• Administering injections, immunizations, and medications (as directed by provider)
• Performing point-of-care testing (strep, flu, glucose, urinalysis, COVID)
• Assisting with minor procedures ( sutures, wound care, abscess drainage)
• Applying splints, ace wraps, and assisting with orthopedic injuries
• Preparing patients for x-rays and assisting imaging techs
• Conducting EKGs and reporting results to providers
• Performing venipuncture and specimen collection
• Maintaining sterile technique and infection control protocols
• Stocking exam rooms and maintaining medical supply inventory

• Enhanced office organization by maintaining up-to-date medical records, both physical and electronic.
• Observed strict procedures to protect sensitive patient information, medical records, and payment data.
• Documented all aspects of patient encounters accurately in electronic medical records systems.