Mary Hyland

• Registered patients in person and over the phone, ensuring accurate entry of demographic and insurance information.
• Assisted patients with questions, appointment scheduling, and accessing available services and resources.
• Verified insurance eligibility and collected co-pays or required documentation.
• Maintained patient confidentiality in compliance with HIPAA regulations.
• Supported medical and administrative staff by managing incoming calls and routing messages.

• Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
• Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
• Assessed, documented and monitored vital signs for patients within outpatient setting.
• Scheduled appointments for patients via phone and in person.
• Followed principles of asepsis and infection control to meet patient safety guidelines.
• Secured patient information and maintained patient confidence by completing and safeguarding medical records.
• Conducted insurance verification and pre-certification and pre-authorization functions.
• Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
• Cleaned and maintained medical equipment following procedures and standards.
• Administered rapid tests for COVID and strep to help clinical staff assess conditions.
• Interviewed patients to verify information, record medical history and confirm purpose of visit.
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
• Responded to patient callbacks and phone-in prescription refill requests.
• Collaborated with local pharmacies to resolve and clarify issues with patient medication.
• Educated patients about medications, procedures and physician's instructions.
• Measured vital signs and took medical histories to prepare patients for examination.
• Contacted pharmacies to submit and refill patients' prescriptions.