Evanjelina Ochoa
Adrian,OR
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Successful at overseeing all areas of daily operations. Skilled in working under pressure and adapting to new situations and challenges.
Overview
25
25
years of professional experience
Work History
Patient Resource Representative
Valley Medical Center
Renton, WA
05.2024 - 11.2025
- Manage incoming phone calls and direct them to appropriate personnel.
- Promptly address patient and customer inquiries while maintaining professionalism.
- Collaborate with cross-department teams to meet all patient and customer needs effectively.
- Consistently achieve daily performance targets established by management.
- Engage in training sessions aimed at enhancing job performance.
Business Manager
Retina Specialists Northwest
Federal Way, WA
06.2012 - 12.2023
- Managed daily operations of the practice, including management of physician and staff schedule, human resources, payroll, processing payments, insurance plan contracting and credentialing, filing monthly and quarterly state reports, and maintaining records.
- Implemented efficient administrative processes to improve patient care and increase revenue.
- Ensured compliance with industry regulations and standards.
- Organized meetings, teleconferences and travel arrangements.
- Managed all correspondence and inquiries from patients and business contacts.
- Assisted in developing marketing strategies and scheduled marketing events.
- Represented business at industry meetings and conferences.
- Monitored supply inventory and ordered items as needed.
- Interacted with patients and vendors with utmost professionalism to resolve any problematic issues.
Admitting Registrar, Emergency Department
Valley Medical Center
Renton, WA
03.2006 - 03.2013
- Assisted in the registration process by obtaining patient demographic and insurance information.
- Processed admissions paperwork accurately and efficiently.
- Processed financial transactions associated with patient's account. Managed financial counseling for uninsured or underinsured patients.
- Maintained a high level of confidentiality and quality customer service when interacting with patients, families, visitors, and medical staff members.
Front Office Assistant /Medical Biller and Coder
Retina and Macula Specialists
Renton, WA
05.2001 - 02.2006
- Provided administrative support to management team when needed.
- Answered incoming calls, responded to voicemails and transferred calls as needed.
- Scheduled appointments for patients.
- Ensured compliance with HIPAA regulations regarding patient privacy rights.
- Researched customer complaints or billing issues as necessary.
- Collected copays and account balance payments and updated account records.
- Reviewed patient medical records for accuracy, completeness and compliance with coding regulations.
- Coded diagnoses and procedures from patient medical records using ICD-10 and CPT codes.
- Advised clinicians on appropriate use of codes based on current guidelines and regulations.
- Researched discrepancies between documentation and billing information in order to resolve any issues prior to submission.
- Maintained up-to-date knowledge of coding changes, updates, and new rules.
- Validated accuracy of diagnosis codes as well as modifiers used on claims before final submission to payer and insurance companies.
Education
Professional Memberships
02-2013
TRAVEL CERTIFICATION - Tourism And Travel Management
ASSOCIATED SCHOOLS, INC
Miami Beach, FL09-1990
High School Diploma -
Adrian High School
Adrian, OR05-1988
Skills
- EHR Proficiency
- Microsoft Office Suite
- Business Administration
- Operations Management
- Calendar Management
- Exceptional Organizational Skills
- Bilingual English / Intermediate Spanish
- Typing 60 WPM
Timeline
Patient Resource Representative
Valley Medical Center
05.2024 - 11.2025
Business Manager
Retina Specialists Northwest
06.2012 - 12.2023
Admitting Registrar, Emergency Department
Valley Medical Center
03.2006 - 03.2013
Front Office Assistant /Medical Biller and Coder
Retina and Macula Specialists
05.2001 - 02.2006
High School Diploma -
Adrian High School
TRAVEL CERTIFICATION - Tourism And Travel Management
ASSOCIATED SCHOOLS, INC
Professional Memberships