Nicole Williams
Renton,WA
Summary
Dynamic Patient Resource Representative with a proven track record at Valley Medical Center, excelling in customer relations and problem-solving. Recognized for enhancing patient satisfaction and implementing process improvements. Adept at managing sensitive information with attention to detail while fostering teamwork and maintaining professionalism in fast-paced environments.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
21
21
years of professional experience
Work History
Patient Resource Representative
Valley Medical Center
Renton, WA
03.2018 - 04.2025
- Increased patient’s satisfaction by addressing and resolving complaints in a timely manner.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Answered customer inquiries about insurance benefits and provider contracts through phone and written communication.
Patient Service Representative
King County Public Health
Seattle, WA
09.2014 - 08.2019
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
Medical Records and Health Information Technician
Ciox Healthcare
Renton, WA
03.2004 - 10.2010
- Managed the release of information process, safeguarding sensitive patient data while adhering to legal requirements.
- Trained fellow technicians on best practices for managing health information, fostering a high-performance team environment.
- Implemented quality control measures within the department, resulting in improved accuracy rates in medical record keeping.
- Acted as a liaison between departments, coordinating efforts to achieve efficient interdepartmental communication concerning health information management.
Education
Associate Of Arts - Human Development
Highline College
Seattle, WA06.2004
Skills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Attention to detail
- Organizational skills
- Problem-solving
- Time management
- Team building
- Process improvement
- Relationship building
- Problem-solving abilities
- Adaptability and flexibility
- Professionalism
Timeline
Patient Resource Representative
Valley Medical Center
03.2018 - 04.2025
Patient Service Representative
King County Public Health
09.2014 - 08.2019
Medical Records and Health Information Technician
Ciox Healthcare
03.2004 - 10.2010
Associate Of Arts - Human Development
Highline College