MARY IHEAKA
BUSINESS ANALYST
Acworth,GA
Summary
Detail-oriented Business Analyst/Agile Scrum Master with 5 years of experience conducting analysis and research to come up with solutions to common business problems. Polished in formulating business improvement strategies and overseeing new technology and system implementation. Commercially-aware professional with in-depth knowledge of computing systems and project management techniques. Goal-oriented Business Analyst/Agile Scrum Master. successfully assists companies by developing and implementing updates to operational standards, team organization and employee engagement strategies. Proactive and personable leader with top-notch skills in streamlining information, prioritizing tasks and approaching issues with analytical mindset. Bringing years of experience and demonstrated track record of success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business Analyst
ZOVAYA CONSULTING
REMOTE
03.2020 - 11.2023
- Evaluate and identified Business needs to develop appropriate technical solution, improving overall productivity by 20%
- Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
- Conducted market research to identify potential opportunities for new product development.
- Collaborated with stakeholders across departments to define requirements for new projects.
- Created detailed process flows and user stories to document system requirements and design solutions.
Drafted functional specifications documents outlining project scope, objectives and deliverables. - Conducted interviews with subject matter experts to gather information on existing systems and procedures.
Identified gaps between current state and desired future state operations. - Provided guidance on software design principles, coding standards, best practices, techniques, methods, and toolsets used in the development lifecycle process.
Epic Go-Live Consultant
Experis/E4 Services/Optimum HealthCare IT
ONSITE
10.2018 - 10.2023
- Provided technical guidance and support to stakeholders during Epic go-live implementation process.
- Identified areas of improvement in existing processes and procedures related to the Epic go-live implementation.
- Analyzed user data, identified gaps, and proposed solutions to ensure successful adoption of the new system.
- Worked closely with IT staff to troubleshoot any issues that arise during the deployment process.
- Monitored progress of all activities associated with the Epic go-live implementation plan.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
Business Analyst/Agile Scrum Master
SPRINT LAB DIGITAL
REMOTE
11.2018 - 03.2020
- Facilitated daily stand-up meetings to discuss progress, impediments and plan for the day's tasks.
- Organized sprint planning sessions to ensure team members understand user stories and acceptance criteria.
- Assisted product owners in developing user stories and acceptance criteria for upcoming sprints.
- Tracked project progress against goals using agile methodologies such as burndown charts, velocity tracking and task boards.
- Provided guidance on Agile Scrum principles, best practices and processes to ensure successful delivery of projects.
- Developed retrospectives after each sprint or milestone to identify areas of improvement for future projects.
- Oversaw 12 team, project milestone completion and quality of work performed.
- Oversaw the successful completion of an e-commerce platform project
Business Analyst
Ecobank
ABUJA
03.2013 - 11.2017
- Conducted training sessions for new staff members on product knowledge and customer service skills.
- Reduced costs 98% through development of new online banking program.
- Identified gaps between current state and desired future state operations.
- Prepared documentation summarizing findings from stakeholder meetings and workshops.
- Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
- Provided guidance on software design principles, coding standards, best practices, techniques, methods and toolsets used in the development lifecycle process.
- Developed reports using SQL queries to track progress against key performance indicators.
- Conducted market research to identify potential opportunities for new product development.
- Performed cost-benefit analysis of proposed changes to business processes.
- Developed financial models and forecasts to support business decisions.
- Drafted functional specifications documents outlining project scope, objectives and deliverables.
- Created detailed process flows and user stories to document system requirements and design solutions.
Education
Bachelor of Science - Statistics
ABIA STATE UNIVERSITY
ABIA09.2009
Skills
- BI Tools Expertise
- CRM Systems
- User Acceptance Testing
- Workflow Analysis
- Requirements Gathering
- KPI Tracking
- Quality Assurance
- Business Planning
- Microsoft Office Suite
- Product Management
- Business planning
- Quality assurance
- Business process mapping
- Gap analysis
- Release planning
- Operations management
- Data analysis
- Strategic planning
- Project Management
- Product development
- Consulting
Certification
- Professional Scrum Master (PSM)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Business Analyst
ZOVAYA CONSULTING
03.2020 - 11.2023
Business Analyst/Agile Scrum Master
SPRINT LAB DIGITAL
11.2018 - 03.2020
Epic Go-Live Consultant
Experis/E4 Services/Optimum HealthCare IT
10.2018 - 10.2023
Business Analyst
Ecobank
03.2013 - 11.2017
Bachelor of Science - Statistics
ABIA STATE UNIVERSITY
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