Summary
Overview
Work History
Education
Skills
Hobbies: Skating, Jigsaw Puzzles and Online games
Timeline
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Mary Ingram

New Albany,MS

Summary

Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customer service protocol. Motivated to learn, grow and excel in providing positive results through patience and listening.

Overview

11
11
years of professional experience

Work History

Work From Home Social Media Moderator

Respondology
08.2021 - Current
  • Responded to and engaged with customers on social media pages to promote products and services.
  • Partnered with IT support to troubleshoot and address platform issues.
  • Remained up-to-date on workflow changes, operational guidelines, and community standards to implement correct policies.
  • Complied with corporate confidentiality policies and handled customer information properly to guarantee information security.
  • Reviewed, classified, or eliminated highly sensitive content uploaded by users to meet defined social media parameters.
  • Moderated over 100 cases of traumatic, sensitive, and potentially offensive content to promote a safe environment for users.

Municipal Court Clerk

Berkeley Municipal Court
Berkeley, MO
01.2019 - 08.2021
  • Maintained court dockets and updated disposition of cases after court hearings and trials.
  • Answered inquiries from general public regarding judicial procedures, court appearances and trial dates.
  • Examined legal documents submitted to courts for adherence to laws and court procedures.
  • Met with judges, lawyers and police officials to coordinate functions of court.
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances.

Docket Clerk

St. Louis County Circuit Clerk Office
Clayton, MO
09.2016 - 01.2019
  • Maintained court dockets and updated disposition of cases after court hearings and trials.
  • Used CaseNet to prepare dockets or calendars of cases.
  • Answered inquiries from general public regarding judicial procedures, court appearances and trial dates.
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
  • Responded to inquiries from general public regarding court appearance, trial dates, judicial procedures and fines.

Senior Office Support Assistant

Family Support Division
Jennings, MO
04.2012 - 09.2016
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Generated reports and typed letters in Word
  • Managed Access databases converting complex data into easy-to-interpret data.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Executed record filing system to improve document organization and management.

Education

Associate of Applied Arts - Paralegal

Florissant Valley Community College
MO

Skills

  • Security Measures
  • Customer Satisfaction
  • Quality Assurance
  • Internal Communications
  • Customer Inquiries
  • Active Listening
  • Call Transfers
  • Customer Support Needs Assessment
  • Word Processing
  • Clerical Support
  • Reading Comprehension
  • Time Management

Hobbies: Skating, Jigsaw Puzzles and Online games

Once my day had settled, I usually end the day doing a jigsaw puzzle or playing an online game of scrabble, escape room; or mahjong. These games keep my mind alert and I feel accomplished after the completion of one level after the other. My husband and I have recently rediscovered the art of skating. This is usually a date night project done monthly. Before the year is out, I believe we might be able to pull from the outside wall and skate towards the middle with the experts.

Timeline

Work From Home Social Media Moderator

Respondology
08.2021 - Current

Municipal Court Clerk

Berkeley Municipal Court
01.2019 - 08.2021

Docket Clerk

St. Louis County Circuit Clerk Office
09.2016 - 01.2019

Senior Office Support Assistant

Family Support Division
04.2012 - 09.2016

Associate of Applied Arts - Paralegal

Florissant Valley Community College

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Mary Ingram