Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

MARY JAMES

Brooklyn,NY

Summary

Dynamic, results-driven professional with extensive experience and exceptional organizational skills, committed to securing a senior-level position. Proven expertise in providing guidance, support, and advocacy while effectively managing heavy caseloads under pressure. Adept at adapting to new challenges and environments, consistently contributing to team success and achieving company objectives. Passionate about fostering a collaborative atmosphere that drives innovation and enhances overall performance.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Crime Victim Advocate

Safe Horizon
08.2023 - Current
  • Serve as a liaison between crime victims and relevant legal professionals, NYPD, Criminal and Family Court ensuring clear communication and understanding of the victim's needs throughout the criminal justice process.
  • Assisting clients with filing & amending reports, obtaining Order of Protections, Office of Victim’s Services Applications, Safety Transfers and Referrals.
  • Support victims, family members and witnesses through law enforcement, healthcare and social services. As well as providing them with individual counseling and information that is needed for their cases.
  • Advocate for victims and their cases ensuring that their voices were heard throughout the legal process.
  • Conduct home visits to ensure the clients safety. Attend community outreaches to provide crime victim information and resources to the community.
  • Trained new hire Advocates for the agency.

Receptionist/Marketing Manager

Top Shelf Provisions-Meat Distributor
02.2015 - 11.2020
  • Responsible to monitor and select purchased meats and cold cuts for merchandiser
  • Manage workers, sending them to different sites to price meats, stock and restock meat Kiosks in stores to maintain a adequate display
  • Communicated with clients, ordered selected items and updated client records to provide good customer service

Receptionist

Dr. Jovanovic OBGYN/Cosmetic Surgery Practice
09.2011 - 12.2011
  • All clerical duties, faxing, filing, billing, sales, updated patients records, answered central telephone system and directed calls accordingly
  • Booked and confirmed appointments for procedures and surgeries, handle patient inquires, collect fees for consultations and Liaison
  • Prior authorizations, calling in prescriptions, referrals, and crossed trained

Ambulatory Clinic Assistant

Rhode Island Hospital-Comprehensive Cancer Center
08.2009 - 05.2010
  • Preformed and recorded vital signs according to clinic standards
  • Prepared examination rooms for patients arrival with required supplies, equipments and instruments at start of shift and executed quick turnovers between appointments
  • Transport plasma/blood to and from blood bank, collected specimens, delivered to lab and brought results back to clinical team
  • Assisted Doctors/Nurses with diagnostic procedures and nursing care procedures to include bone marrow biopsy, radiation and chemotherapy

Recovery Room Assistant

Women's Medical Center
07.2009 - 01.2010
  • Perform pre and post op care to patients including updating medical history, taking and recording vital signs
  • Assist Physicians/Nurses with surgical procedures, prepare instruments for cleaning and sterilization
  • Provide and maintained an environment conducive to the patient's physical and psychological comfort and safety

Education

Community College of Rhode Island
05.2009

License Practical Nursing Program
06.2006

High School Diploma -

Mount Pleasant High School
06.2003

Skills

  • MS Word
  • Excel
  • Power Point
  • Access
  • Communication
  • Organizational
  • Customer Service
  • CPR
  • Patient Care
  • Medical Terminology
  • Zoom
  • Public Relations
  • Media Relations
  • Legal System Navigation
  • Case Management
  • Victim Advocacy
  • Documentation and Reporting
  • Multicultural Sensitivity
  • Client Confidentiality
  • Victim Rights Knowledge
  • Trauma Informed Care Framework

Accomplishments

    81st Precinct Certificate of Recognition-10/22/24

Certification

Criminal Justice Information Service (CJIS)

New York State Mandated Reporter Training

Positive Workplace: Preventing at Work Fundamental Program

Managing Interpersonal Conflict for Individual Contributors

Client‐Centered Practice Skills Lab: Intro to Trauma‐Informed Documentation

Stress Management

Rising Ground CBO Training Session

Risking Connections

Office of Victim's Services Training

Making the Most of Your Supervision

Understanding and Managing Vicarious Trauma

New York Peace Institute/Community Based Organization

Training w/Womankind/Community Based Organization

Barrier Free Living Training/ Community Based Organization

Training w/NYC Anti-Violence Project

Race, Racism, Power, and Privilege: Concepts and Action

Sakhi Training/Community Based Organization

Best Practices Training PA Process & DR Waivers/Community Based Training

Young Men of Color/AM Community Based Training

The Weinberg Center Training

File Management with OneDrive and SharePoint Training

Sexual Harassment and Discrimination Training

Trans 101: Creating a Safe and Affirming Environment for Transgender Consumers

Remedial Security Awareness Training

Cyber Security Compliance Training

Reducing Harm By Understanding Rights & Responsibilities in ACS Investigations

Domestic Violence Law Project 101

Anti-trafficking 101

Supporting Victims of Crime

Supporting Survivors of Homicide: Understanding the Dynamics of Complicated Grief and Loss

Technology-Facilitated Gender-Based Violence 101

ENDGBV- Sanctuary City Laws Training

Rebuilding Trust: Interpersonal Healing Strategies

Nonprofit Writing & Grammar Workshop.

Sexual Violence I: Definitions & Supporting Survivors.

Criminalized Survivor Training

U-VISA Training

JASA's Elder Justice Training Institute - Enhanced Elder Abuse

Impact of Intimate Partner Violence on Parenting

Timeline

Crime Victim Advocate

Safe Horizon
08.2023 - Current

Receptionist/Marketing Manager

Top Shelf Provisions-Meat Distributor
02.2015 - 11.2020

Receptionist

Dr. Jovanovic OBGYN/Cosmetic Surgery Practice
09.2011 - 12.2011

Ambulatory Clinic Assistant

Rhode Island Hospital-Comprehensive Cancer Center
08.2009 - 05.2010

Recovery Room Assistant

Women's Medical Center
07.2009 - 01.2010

Community College of Rhode Island

License Practical Nursing Program

High School Diploma -

Mount Pleasant High School

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