Mary Jann
Gresham,OR
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
11
11
years of professional experience
Work History
Certified Medical Coder
Better Way Billing
Sylvan Lake, MI
08.2018 - 01.2022
- Maintained updated knowledge of coding requirements, through continuing education and certification renewal.
- Verified, coded and added modifiers to diagnoses.
- Guarded against fraud and abuse by verifying coded data accurately reflected services provided.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Initiated, performed and documented quarterly coding audits for physicians.
- Coded inpatient charts at rate of 20 per hour
- Coded Observations and Inpatient Professional Services at average rate of 20 per hour.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
Server
Sylvan Table
Sylvan Lake, MI
03.2021 - 08.2021
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Assistant Retail Manager
Gigi's Mode
Plymouth , Michigan
05.2012 - 08.2019
- Promoted business' development by building and maintaining relationships with new clients.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Recruited, managed and motivated retail team to give every guest positive and memorable experiences.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Educated staff on strategies for handling difficult customers and challenging situations.
Education
Bachelor of Science -
Madonna University
Livonia, MI08.2014
Skills
- Team Leadership
- Point of Sale Systems
- Customer Service and Rapport
- Food Safety Standards
- Microsoft Office
- Conflict and Complaint Resolution
- Employee Motivation
- Cost Reduction
Timeline
Server
Sylvan Table
03.2021 - 08.2021
Certified Medical Coder
Better Way Billing
08.2018 - 01.2022
Assistant Retail Manager
Gigi's Mode
05.2012 - 08.2019
Bachelor of Science -
Madonna University
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